IT Field Support Specialist, Level 2

Independent Software • Columbia, MD

5d • Onsite

About The Position

At Independent Software, as an IT Field Support Specialist 2, you will provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, teleconferencing equipment, and network-connected hardware. You will troubleshoot and repair equipment, support hardware installations and upgrades, conduct site surveys, and provide on-site and remote support to end users.

Requirements

• 3–5 years of relevant IT experience
• Strong hardware installation, repair, and troubleshooting experience
• Experience supporting Windows operating systems and software applications
• Knowledge of Active Directory security and policies
• Ability to read and interpret technical manuals and schematics
• Experience providing remote technical support
• Proficiency with Microsoft Office applications
• Strong troubleshooting, communication, and organizational skills
• Ability to work independently and manage multiple priorities
• Must be able to drive a company vehicle as part of job responsibilities
• Must be able to lift and move equipment weighing up to 50 lbs
• Must be available to work an 8-hour shift scheduled between 6:00 AM and 6:00 PM, as determined by management
• Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Nice To Haves

• Security+ highly preferred

Responsibilities

• Provide Tier 2 and Tier 3 support for workstations, servers, printers, peripherals, and teleconferencing equipment
• Install, troubleshoot, repair, and test computer hardware and associated equipment
• Conduct site surveys and document configurations, requirements, and changes
• Support hardware deployments, network upgrades, and equipment installations
• Install and configure hardware, cabling, and specialized interconnecting cables
• Maintain fiber optic modems, multiplexers, fiber/Ethernet cabling, and telephone systems
• Install Windows operating systems, applications, antivirus software, and security patches
• Use ticketing systems to document and track technical issues
• Provide remote and on-site end-user support and training
• Coordinate with IT teams, vendors, and users to resolve technical issues

Benefits

• ongoing training
• mentorship
• career development
• competitive compensation
• generous benefits
• work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED