IT Field Support Specialist - (Imaging) 2

Itezz • Columbia, MD

3d • $80,000 - $90,000

About The Position

Hardware Technician Level 2 Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with customer appropriate polygraph).

Requirements

• TS/SCI with Agency Appropriate Polygraph
• Minimum education and experience level: High school/GED and four (4) years of experience
• DoD 8570 Certification.
• Required Technical Skills: Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well-versed in installing windows, software, applications, antivirus and patches
• Demonstrated ability to read and understand technical manuals and schematics
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Demonstrated expertise in Microsoft Windows 7 and 10
• Familiar with Active Directory security and policies
• Excellent analytical and problem solving skills
• Must be able to drive company vehicle.
• Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.

Nice To Haves

• Preferred Security +

Responsibilities

• Utilizes MDT servers to deploy latest computer image to new and recycled computers.
• Fulfills equipment requests for newly imaged workstations according to daily work priorities.
• Configures computers, communications devices and peripheral equipment.
• Trains site personnel in proper use of imaging tools.
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
• Ensures image benches are operational. If operational status is lost alert proper management team.

Benefits

• Itezz Inc. believes in generously supporting employees as they prepare for retirement. The company automatically contributes an additional 10% of each employee's gross compensation to the company SEP IRA plan, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.
• Full-time employees have the option to participate in a variety of voluntary benefit plans including: A Choice of CareFirst BlueChoice Medical Plans, some with Health Savings Account (HSA) CareFirst Preferred Dental CareFirst BlueVision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees