IT Field Support Service & Delivery Tech III

Albertsons Companies • Lubbock, TX

1d

About The Position

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
The Service & Delivery Tech's primary purpose is to provide ongoing support of all store applications. Responsibilities include aiding Information Technology in incident resolution, ongoing maintenance, implementation, testing, trend analysis, and ad hoc store requests. This position repairs devices such as PCs, Lexmark printers, scan guns, servers, and network equipment. Also assisting with deploying new and replacement hardware into the field. This role is expected to perform regular and routine store visits designed to gather feedback, address ongoing problems, provide aid in incident resolution, and inform stores of any upcoming changes.

Requirements

• At least 2 years of experience as a Level 1 Support Desk Analyst for The United Family or equivalent experience supporting retail systems
• High School Graduate, AA/AS/BA/BS degree preferred, or 2+ years technical / training / hardware certifications preferred
• Self-starter with strong organization skills; ability to seek out, identify and take advantage of opportunities with minimal supervision
• Strong personal skills and experience establishing rapport and building relationships with the user community
• Excellent verbal and written communication skills
• Available to travel within as assigned region with a 120 Mile radius (Overnight travel required)
• Must be able to lift 50+ lbs. on a regular basis
• Ability to function as a team member and get along with others

Nice To Haves

• Previous experience in a home office environment while working in a regional technical support role, preferred

Responsibilities

• Level 1 and Level 2 technical support for store systems and applications
• Repair all approved standard technology hardware, including PCs and accessories, server hardware, network hardware, multi-function printers, desk, mobile phones and scan guns
• Provide onsite routine maintenance for hardware and enterprise systems
• Technical lead for assigned projects
• Assist Information Technology with ongoing incident analysis to determine problem trends as well as training needs
• Deployment of new store systems, upgrades, and process changes
• Interface with all Corporate IT groups on-site support and technology resolutions
• Manage assigned new and existing store-related knowledge and documentation to ensure it is added to a centralized knowledge base
• Provide consistent training to Level 1 Support Desk Analysts on assigned systems to ensure each team member in the Support Desk has equal knowledge and understanding of those systems
• Strive to gain relevant experience and knowledge through formal training programs and certifications that will boost understanding and ability to support assigned systems
• Other duties as assigned by supervisor

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees