IT Tech - Field Service Technician

Surgery Partners Careers•Dallas, TX

About The Position

We are looking for a highly motivated and skilled Field Service Technician to join our team. This position requires 80% local travel to ensure our critical systems run smoothly and our users have the support they need to provide exceptional care. Mileage reimbursement for business travel is available immediately. After 90 days, a car allowance will replace the reimbursement.

Requirements

Associate’s degree in computer science, information technology, electronics, network security, or a related field; or completion or a technical/vocational program.
2-5 Years in IT support, field service, hardware/software troubleshooting, or related technical roles.
Working knowledge of healthcare IT systems, clinical workflows, and EHR/EMR platforms (e.g. iMedicWare, MedEvolve, Nextech PM/HER, etc.)
Familiarity with HIPAA, data privacy, and IT security regulations.
Experience with network connectivity and troubleshooting.
Proficiency in Windows OS, office productivity software, and basic networking principles.
Knowledge of system administration tools such as Active Directory, ticketing platforms, and remote support systems.
Strong troubleshooting skills across hardware, software, and network connectivity.
Effective interpersonal and communication skills.
Ability to train users, support software rollouts, and manage access controls.
Highly organized and consistent in following and creating documentation and procedures.
Adaptable and quick to learn in a dynamic clinical setting.
Capable of working independently and escalating complex issues appropriately.
Skilled in prioritizing and resolving multiple support requests in a fast-paced environment.
Collaborative with cross-functional teams, vendors, and stakeholders during technology deployments.
Committed to delivering courteous, efficient, and professional IT support.
Adheres to organizational customer service standards.

Nice To Haves

Bachelor’s degree in computer science, IT, or a similar discipline.

Responsibilities

Provide Tier 1 and Tier 2 support for clinical and administrative applications.
Resolve issues related to network connectivity, printers, servers, and integrated clinical equipment.
Troubleshoot and resolve issues related to hardware, software, network connectivity, and integrated clinical equipment for end-users (e.g. nurses, physicians, administrative staff).
Support critical systems such as M365, Nextech, Dialpad and other clinical systems.
Maintain and troubleshoot IT hardware.
Respond promptly to IT issues in high-priority areas such as operating rooms and conference rooms.
Monitor system performance and conduct routine maintenance on servers, virtual machines, cloud and local storage systems.
Assist with software updates, patches, and backups for critical systems.
Support onboarding and offboarding and manage user accounts, profiles, and access controls using Active Directory, Microsoft Azure/Entra and other related systems.
Ensure organization compliance with HIPAA and healthcare IT security standards.
Respond to and assist in resolving IT security incidents.
Monitor ticketing system and other access logs and report irregularities.
Enforce password policies and other cybersecurity policies and procedures.
Educate users on new software features, updates, and downtime procedures.
Develop and maintain user guides, technical documentation, and the IT knowledgebase.
Collaborate with departments and vendors on system rollouts, upgrades, and hardware relocations and system integration efforts.
Log, track, and resolve tickets through the service desk system.
Triage and prioritize issues based on urgency and impact, escalating when necessary.
Perform additional tasks as assigned to support IT operations and organizational goals.