IT Field Support IV

CTI Consulting

2d • Onsite

About The Position

CTI Staffing is partnering with a leading retail/grocery supply chain organization to find an IT Field Support IV professional to provide dedicated executive-level technical support, based in Salisbury, NC. This role sits at the intersection of IT and senior leadership — resolving complex technical issues quickly, supporting high-visibility meetings and events, and ensuring a seamless technology experience for the organization's most senior executives. You'll travel to support executives across multiple locations and play a key role in how leadership experiences technology day to day.

Requirements

• Bachelor's degree in Computer Science, a technical field, or business-related field (or equivalent training/certification/experience)
• 3+ years of relevant IT support or technology experience
• Proven experience supporting senior leadership or executive-level end users
• Excellent written and verbal communication skills across all organizational levels
• Demonstrated ability to independently own mid-to-large projects/issues from start to finish
• Strong cross-functional collaboration and influencing skills
• Ability to travel to support leadership across multiple locations
• Sound judgment operating within general practices and policies

Nice To Haves

• Master's degree or advanced certifications
• Experience on Agile teams or in a product/platform operating model
• Retail or grocery industry experience

Responsibilities

• Identify, troubleshoot, and resolve complex IT issues for senior executive leadership
• Propose and execute technical solutions based on executive needs and business impact
• Lead meetings and coordinate with IT teams to drive resolution on executive-facing issues
• Liaise with vendors, IT programmers, and service owners on new technology and enhancements
• Provide onsite technical support for offsite meetings and executive-sponsored events
• Exercise independent judgment to resolve issues quickly and reduce business impact
• Analyze platform trends and support process improvement initiatives
• Prepare and present findings and reports to IT leadership
• Travel to multiple locations to support geographically distributed executives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior