IT Field Service Technician (Denver, CO)

Quanta Infrastructure Solutions Group, LLC•Denver, CO

2d•Hybrid

About The Position

As an IT Support Analyst / IT Field Service Technician, you will provide Level I/II IT support for both office users and remote construction jobsite teams. You’ll handle day-to-day help desk support (Windows, Microsoft 365, Active Directory, devices, and troubleshooting) while also supporting IT deployments in the field, including jobsite trailers, networks, cabling, cameras, and AV systems. This role combines day-to-day IT service desk support with hands-on field support for active construction projects. Travel is ad hoc (up to ~50%) based on project demand, supporting jobsite technology deployments and field operations as needed. When not onsite, you will work closely with the IT support team assisting with user support, escalations, and service desk coverage.

Requirements

3–5 years of IT support experience, ideally in a Level I/II desktop or field support role
Strong hands-on experience supporting Windows environments, Microsoft 365, Active Directory, and end-user devices
Ability to troubleshoot, repair, and support computers and hardware in both office and field environments
Experience with ITSM tools such as ServiceNow (or similar), and exposure to SCCM and/or Intune preferred
Basic understanding of networking (switches, wireless, cabling, VPN connectivity)
Experience supporting users in remote, field-based, or construction environments is a strong plus
Strong communication skills and ability to support both technical and non-technical users
Comfortable working independently in active jobsite environments and handling physical equipment (up to 50 lbs)
Willingness to travel ad hoc up to ~50% based on project needs

Responsibilities

Provide Level I/II IT support for end users in both office and field environments, including desktops, laptops, mobile devices, Microsoft 365, Active Directory, and enterprise applications
Serve as part of the IT support team, handling day-to-day help desk tickets, user issues, and break/fix support (including troubleshooting and repairing computers and devices)
Support onboarding/offboarding, user account setup, permissions, asset tracking, and endpoint lifecycle management
Deploy, configure, and support devices using tools such as SCCM and/or Intune, along with VPN and remote access support
Travel on an ad hoc basis (up to ~50%) to active construction job sites to support IT buildouts and field deployments
Install and support jobsite technology including network equipment, cabling, wireless systems, security cameras, AV systems, and field office setups
Participate in jobsite scoping, buildouts, and coordination with internal IT teams and subcontractors for new and existing project sites
Rotate into help desk coverage when not in the field, supporting escalations and service desk operations