IT Field Engineer

Binyod LLC • Houston, TX

2d • $28 - $35 • Onsite

About The Position

Binyod is seeking a hands-on IT Operations Engineer – Field Service Contractor to support customers across Houston and, occasionally, other Texas markets. This is a field-focused role for someone who enjoys troubleshooting technology, working directly with customers, and solving problems on site. The role involves responding to scheduled service tickets, diagnosing and resolving first-level IT and infrastructure issues, documenting work, and collaborating with the L2/L3 engineering team for more advanced support. The work spans structured cabling, networks and Wi-Fi, VoIP, access control, IP cameras, paging, audio-visual systems, and general IT infrastructure for schools, healthcare organizations, and commercial customers. While expertise in every system is not required initially, strong IT and networking fundamentals, good troubleshooting judgment, disciplined documentation, and a willingness to learn are essential.

Requirements

• 3+ years of hands-on IT support or infrastructure experience, including work at customer locations.
• Practical networking knowledge, including IP addressing, subnets, gateways, DHCP, VLANs, switches, and wireless access points.
• Ability to trace and test network cabling.
• Strong Windows troubleshooting skills.
• Familiarity with Microsoft 365 and basic Active Directory/Entra user and access concepts.
• Comfortable working independently at customer sites, in equipment rooms, and on ladders when required.
• Professional and clear communication with customers and internal teams.
• Strong documentation habits—you consistently record time, ticket updates, photos, serial numbers, and completed work.
• Good troubleshooting judgment and the ability to recognize when an issue should be escalated rather than improvised.
• Valid Texas driver’s license, reliable personal vehicle, and smartphone.
• Ability to pass a background check and meet applicable Texas DPS registration requirements for access-control and camera work.

Nice To Haves

• Access control, CCTV/IP cameras, intrusion systems, paging, or VoIP
• Ubiquiti, Cisco, or similar networking platforms
• Windows Server and virtualization
• Microsoft Intune, SCCM, or endpoint management
• IT/security remediation
• MSP or field-service environments
• Low-voltage installation or service
• Ticketing and field-service management systems
• CompTIA Network+, Security+, OSHA-10, networking, access-control, camera, or manufacturer certifications

Responsibilities

• Provide on-site diagnostics and first-level support for customer IT and low-voltage infrastructure.
• Troubleshoot network and Wi-Fi connectivity, switches, access points, cabling, VLANs, workstations, printers, VoIP phones, UPS systems, and rack power.
• Perform first-level repairs such as device swaps, RMA replacements, patching, cable tracing, reboots, firmware updates, configuration restores, and basic reconfiguration.
• With training, troubleshoot and support access-control systems, IP cameras/NVRs, paging, and audio-visual equipment.
• Work with remote L2/L3 engineers on complex networking, firewall, VoIP, identity, and system-configuration issues.
• Serve as the remote engineering team’s “eyes and hands” at customer locations.
• Capture photos, device model and serial numbers, materials used, time worked, and other information required for every service visit.
• Complete service documentation and obtain customer sign-off before closing tickets.
• Escalate work when a repair falls outside the approved scope, requires additional equipment or labor, or needs advanced engineering support.
• Support Binyod’s internal office IT when required, including workstation, laptop, phone, printer, network, Wi-Fi, inventory, and hardware RMA support.
• When service volume allows, assist project teams with installation and organization of access points, switches, routers, UPS systems, VoIP phones, NVRs, racks, and related equipment.

Benefits

• Work-related mileage and fuel are compensated according to the contractor agreement.
• Binyod provides applicable service-ticket tools and equipment, along with training on company systems and processes.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed