IT Field Engineer

Fairway Independent Mortgage Corporation • Madison, WI

3d • Hybrid

About The Position

As our IT Field Engineer, you are the bridge between complex technology and the people who use it. You won’t just be fixing machines; you’ll be building relationships and ensuring our teams have the tools they need to succeed.

Requirements

• 2-4 years in IT Support, with at least 2 years in a field service or helpdesk capacity.
• Strong diagnostic skills across a variety of hardware and networking environments.
• Familiarity with ITIL practices and ticketing systems (ServiceNow).
• Ability to translate tech speak into understandable language for users with varying technical comfort levels.
• Self-motivated individual who can manage their own schedule and priorities while meeting deadlines.
• Comfortable working a hybrid schedule and traveling up to 50% as needed to support our branches.
• High School Diploma or GED
• Associate's Degree in Computer Science or Information Technology.
• Certifications: CompTIA A+, CCNA, or Microsoft Certified IT Professional (MCITP).

Responsibilities

• Travel to various sites to provide hands-on support for hardware, software, and network infrastructure.
• Lead the installation and configuration of servers, workstations, routers, switches, and peripherals.
• Act as the primary investigator for hardware failures, software glitches, and connectivity hurdles.
• Proactively manage system health through patches, updates, and security hardening.
• Work alongside internal Network and System Admins to escalate complex issues and manage vendor relationships for repairs and procurement.
• Provide clear, friendly guidance and training to end-users on software applications and security best practices.
• Keep our "source of truth" accurate by maintaining hardware/software inventories and detailed support logs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree