IT Field Analyst 1
Capital Health (US)
4d•$24 - $31•Onsite
About The Position
The IT Field Analyst 1 provides on-site technical support, resolving hardware, software, networking, telecom, and enterprise application issues in person. This role is responsible for break/fix support, IT asset deployment, hardware troubleshooting, and on-site problem resolution, ensuring seamless IT operations across hospital, clinical, and office environments.
Requirements
- Associate degree in Information Technology, Computer Science, or a related field preferred. Equivalent work experience in IT support roles may be considered.
- 2–3 years of prior experience in IT desktop support, break/fix, or hardware troubleshooting is a plus.
- CompTIA A+ (must be obtained within 6 months of hire).
- Basic knowledge of desktop hardware, printers, network configurations, peripherals, and telecom systems.
- Ability to install, troubleshoot, and maintain Windows and macOS devices.
- Familiarity with telecom support including VoIP phone setup, troubleshooting call quality, and softphone applications.
- Familiarity with Active Directory, user access management, and IT security policies.
- Strong problem-solving and hands-on troubleshooting abilities.
- Excellent customer service skills when working with users in person
Nice To Haves
- ITIL Foundation
- Microsoft Modern Desktop Administrator
- Network+
Responsibilities
- Provides on-site technical support and troubleshooting for IT-related issues.
- Installs, configures, and repairs PCs, laptops, printers, peripherals, and telecom hardware.
- Troubleshoots network connectivity issues (wired & wireless) and VoIP phone system issues.
- Supports audio-visual and media equipment setup for meetings and events.
- Assists with IT asset deployment, workstation setups, and hardware relocations.
- Responds to urgent IT service requests in hospital and office settings.
Benefits
- Medical Plan
- Prescription drug coverage & In-House Employee Pharmacy
- Dental Plan
- Vision Plan
- Flexible Spending Account (FSA) - Healthcare FSA - Dependent Care FSA
- Retirement Savings and Investment Plan
- Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
- Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
- Disability Benefits – Long Term Disability (LTD)
- Disability Benefits – Short Term Disability (STD)
- Employee Assistance Program
- Commuter Transit
- Commuter Parking
- Supplemental Life Insurance - Voluntary Life Spouse - Voluntary Life Employee - Voluntary Life Child
- Voluntary Legal Services
- Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
- Voluntary Identity Theft Insurance
- Voluntary Pet Insurance
- Paid Time-Off Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
