IT Service Center Analyst - Tier 1

W.B. Mason • Boston, MA

6d

About The Position

We're looking for a driven full-time IT Service Center Analyst who's up for a challenge and ready to thrive!

Each day looks different, but expect to:
Provide Tier 1 IT support to W.B. Mason employees by addressing issues, determining causes, and offering solutions while ensuring excellent customer service and follow-up.
Educate users to minimize repeat requests and configure, test, and troubleshoot hardware like desktops, laptops, and printers.
Offer advanced support for Microsoft and third-party applications, and manage incoming support tickets by prioritizing and escalating as necessary.
Occasionally conduct remote site visits for support and upgrades, and maintain the desktop environment by resolving problems and installing software/hardware solutions.

We are dedicated to offering tailored service along with a comprehensive selection of workplace essentials, including office supplies, furniture, janitorial products, and food service items-everything necessary for smooth business operations. Our workplace culture is built on trust and strong relationships, focusing on promoting from within to create genuine growth opportunities for those with career aspirations. Our team members take pride in contributing to a meaningful mission within an environment that genuinely values history, commitment, and collaboration. We invite you to join us and become a part of this experience!
We invite you to apply for our IT Service Center Analyst position! Our initial application process is a breeze-just three minutes of your time on your mobile device! It's quick, easy, and designed to fit seamlessly into your busy life. Don't miss this opportunity to join our team!

Requirements

• Flexibility to work slightly varying shifts to provide proper coverage
• Strong working knowledge of Microsoft Windows and Microsoft Office suite
• Strong knowledge of network environments, including the ability to recognize and diagnose connectivity problems ranging from local to domain organizational outages
• Understanding of general IT concepts and a passion for technology
• Ability to deliver excellent customer service and effectively problem solve and troubleshoot technical issues remotely as well as in-person
• Ability to thrive in a fast-paced, technically challenging, and constantly changing environment
• Ability to manage multiple tasks with different priorities
• Ability to lift up to 50 pounds
• Ability to travel 10-20% of the time

Responsibilities

• Provide Tier 1 IT support to W.B. Mason employees by addressing issues, determining causes, and offering solutions while ensuring excellent customer service and follow-up.
• Educate users to minimize repeat requests and configure, test, and troubleshoot hardware like desktops, laptops, and printers.
• Offer advanced support for Microsoft and third-party applications, and manage incoming support tickets by prioritizing and escalating as necessary.
• Occasionally conduct remote site visits for support and upgrades, and maintain the desktop environment by resolving problems and installing software/hardware solutions.

Benefits

• Dental and vision
• Short- and long-term disability
• Blue Cross Blue Shield Health Plans with a $0 deductible (in-network) and various design options
• A 401(k) plan
• Flexible spend program
• Paid holidays
• Company-paid or supplemental life insurance
• Medical and dependent care
• Company-paid cell phone plan with unlimited texting, calling, and data. You can also add a family member! ($55/month per line)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees