IT Helpdesk Tier 1 - NJ

CubX Inc.•Lakewood, NJ

1d•Onsite

About The Position

CubX is an expanding Managed Service Provider (MSP) focused on streamlining IT solutions for businesses of all types and sizes. We pride ourselves on delivering outstanding IT services with a strong emphasis on technical expertise, networking, and cultivating enduring client relationships. We are currently looking for a Help Desk Technician Level 1 who is enthusiastic about technology, skilled in Microsoft 365, Azure AD, Intune, networking, and cloud-first environments, and excels in a collaborative, fast-paced MSP atmosphere. At CubX, we view our clients as more than just tickets—they are our partners. We are dedicated to offering exceptional service with a personal touch. We encourage creativity, thinking beyond conventional approaches, and proactively preventing issues before they arise. We also prioritize a balanced work environment with benefits such as: Competitive Salary & Comprehensive Benefits: Including health, dental, vision, 401(k), and PTO. Professional Growth: Opportunities for training and certification to enhance your expertise in Microsoft 365, Azure, and networking. Engaging & Inclusive Culture: Team events, social gatherings, an onsite gym for wellness, and a supportive atmosphere that values your contributions. We are seeking a Tier 1 IT Technician with practical experience beyond entry-level who can independently manage Tier 1 responsibilities involving Microsoft 365, desktop support, and fundamental networking without requiring constant supervision. The ideal candidate will feel confident handling tickets, providing direct user support, and thriving in a high-energy MSP environment.

Requirements

Minimum of 1 year of practical IT support experience (mandatory)
Capable of handling Tier 1 support tasks independently without needing constant supervision
Microsoft 365 (Mandatory – Hands-on Experience)
You should be proficient in performing daily Tier 1 activities, including: Creating and managing user accounts and licenses
Enrolling and joining devices (Entra ID / Intune)
Administering groups and permissions
Performing basic troubleshooting for Exchange, Teams, and OneDrive
Desktop Support (Mandatory – Strong Knowledge Base)
Confident in troubleshooting Windows OS (macOS experience is a plus)
Able to resolve typical end-user problems without escalating
Experience with hardware, printer support, and software installations
Networking (Mandatory – Basic Knowledge)
Solid understanding of: DNS
DHCP
IP addressing
Wi-Fi connectivity
Ability to diagnose and resolve common networking issues such as connectivity, latency, and device access
Excellent communication skills when interacting with end users
Ability to manage and prioritize multiple support tickets efficiently
Comfortable working in a dynamic and fast-paced environment
Eagerness to learn continuously and advance to higher-level responsibilities

Nice To Haves

Experience in Helpdesk or Managed Service Provider (MSP) roles is highly desirable
macOS experience is a plus

Responsibilities

Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms
Manage and prioritize your ticket queue effectively
Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications
Troubleshoot desktop, hardware, and basic networking problems
Maintain precise and up-to-date ticket documentation
Assist with user onboarding, device setup, and minor projects
Communicate clearly and professionally with clients
Participate in occasional after-hours or on-call support
Proactively identify and address potential issues before they escalate