IT Executive Assistant

Citizen Potawatomi Nation•Shawnee, OK

1d•$19 - $24•Hybrid

About The Position

This position is responsible for the internal organization of the IT Department as well as assisting in basic computer support issues. This person will report directly to the IT Director and assist in daily operations as instructed. Help maintain scheduling, calendar appointments, and documentation. Strict confidentiality and precision performance in these matters is required. This includes organizing and maintaining the department’s purchase order information, software & hardware inventory, and communication with vendors, front line Help Desk services, and general technical support projects. This person must be organized, have knowledge of Microsoft Word, Excel, Adobe Acrobat, and Windows OS, and be comfortable learning new technology skills as required. The IT Administrative Assistant will work with the entire IT department as well as IT internal and external customers. Some evening and weekend work may be required for special events. Minimal travel may be required.

Requirements

3-5 years of directly related experience desired.
Excellent troubleshooting skills.
Good communication skills (written, oral and listening).
Strong multi-tasking skills.
Must have ability to work independently and as a team player.
Ability to provide front line technical support by phone.
Experience with MS Operating systems, (Windows 11)
Comfortable calling Vendors
Comfortable calling Tech Support and escalating issues if needed
Microsoft Office usage
Comfortable using Spreadsheets and Database systems
Ability to work effectively with a wide variety of individuals and groups
Ability to work independently
Good skills with keyboard typing and mouse usage
Good verbal and written communication skills, articulation and spelling a must.
Knowledge of Microsoft Word, Excel, Adobe Acrobat, and Windows OS
Comfortable learning new technology skills as required

Nice To Haves

Experience with office operations and administrative duties preferred.
General Windows Operating System and Microsoft Office products required

Responsibilities

Strong organizational skills
Thorough knowledge of computer file/folder management
Good problem-solving skills
Provide front line help desk telephone & direct support
Creation and proof reading of documentation
Research hardware & software products, pricing and specifications
Organize and track the IT department’s Purchase Order information
Organize and track software & hardware inventories and renewals
Track maintenance contract renewals
Track equipment replacement cycle information
Proficient at using Windows 11
Proficient at email and calendaring functions (O365)
Understand how to make basic edits to intra-net pages
Handle multiple projects simultaneously
Works as a team player that assists in all aspects of the IT Services Department
Use the established “Help-Desk” system to monitor and track projects and technical support issues
Assist in obtaining and preparing data for decision-making, planning and evaluation
Maintains and assures confidentiality of data (Confidentiality is a must)
Prepares and maintains appropriate written documentation for systems and infrastructure
Handle CPN communication device and stipend requests
Performs other duties as assigned by the supervisor
Perform other duties and projects as required by Administration and Management