IT Environment Support Engineer – Fresher

Sonata Software•San Antonio, TX

15h•Hybrid

About The Position

Sonata Software is seeking a motivated, technically inclined entry-level IT Environment Support Engineer to join its application support team in Irvine, California. The role supports IT environments by monitoring systems and applications, performing routine health checks, troubleshooting basic issues, and coordinating with senior technical teams to help maintain day-to-day operations. It offers opportunities to learn about enterprise applications, servers, databases, monitoring tools, and IT service management processes. The position is a six-month contract-to-hire role and requires working from the office three to four days per week. Shift or on-call support may be required. The typical career path is IT Environment Support Engineer → Application Support Engineer → Senior Support Engineer → Technical Lead / Environment Lead. Performance areas include environment availability and monitoring, incident response and resolution, daily health checks, job and batch monitoring, process compliance, documentation, customer or user support, and ongoing technical learning.

Requirements

Bachelor's degree in Computer Science, Information Technology, Electronics, or a related discipline; B.E./B.Tech/BCA/MCA or equivalent qualification.
Basic understanding of Windows or Linux operating systems.
Basic knowledge of SQL and databases.
Understanding of networking fundamentals such as IP, DNS, ports, and connectivity.
Basic knowledge of application and server architecture.
Familiarity with troubleshooting concepts and log analysis.
Good understanding of MS Excel and MS Office.
Good analytical and problem-solving skills.
Good verbal and written communication skills.
Willingness to work in a support environment and learn new technologies.
Ability to follow SOPs and operational processes.
Good teamwork and coordination skills.
Ability to work under pressure and handle incidents professionally.
Strong ownership and willingness to learn.

Nice To Haves

Basic scripting knowledge, such as Shell, PowerShell, or Python.
Knowledge of ITSM tools such as ServiceNow or JIRA.
Knowledge of JDE, SAP, Oracle, Salesforce, or other enterprise applications.
Exposure to monitoring tools such as Splunk, Dynatrace, AppDynamics, or similar tools.
Basic understanding of batch processing and job scheduling.
Basic understanding of APIs, integrations, and interfaces.

Responsibilities

Monitor application and IT environments for availability and performance.
Perform daily health checks of servers, applications, interfaces, and scheduled jobs.
Monitor batch jobs, background processes, system alerts, and scheduled jobs; investigate failed or delayed jobs.
Identify and report system or application issues to the appropriate support team.
Perform basic troubleshooting of application, connectivity, and environment-related issues.
Create and update incidents and service requests in ITSM tools such as ServiceNow.
Follow defined SOPs, runbooks, and operational procedures.
Support application start/stop activities and basic environment checks under supervision.
Coordinate with application, database, infrastructure, and network teams to resolve issues.
Document incidents, troubleshooting steps, and resolutions.
Participate in knowledge-transfer sessions and continuously develop technical skills.
Support planned deployments, maintenance activities, and environment refresh activities.
Follow ITIL-based incident, problem, and change management processes.
Provide shift or on-call support when required.