IT Enterprise Content Management Analyst

Timken • North Canton, OH

6d

About The Position

The purpose of this analyst position is to administer, develop/configure and supports systems in the enterprise content management space including Hyland's OnBase Enterprise Content Management (ECM) system and SharePoint on premise and online environments, as well as other systems and web properties as needed. This position engages business and IT requestors to gather requirements, plan, design, develop/configure, test, and implement changes in Timken's Content Management solutions. This position is responsible for administration and operational support, including platform and system incident/problem resolution, service and change request processing to keep systems running at optimal performance for our business customers.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Business (or Management), or related discipline with 1-3 years of related experience.
• Strong Project Management skills include experience with organizing, planning, and executing large-scale enterprise projects.
• Detail oriented, strong listening skills and excellent verbal and written communications skills.
• Expert teamwork and interpersonal skills, particularly in a global team setting.
• Strong analytical, problem solving and technical skills.
• Good working knowledge of Electronic Enterprise Content Management best practices.
• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.
• Experience with Management and Configuration of ECM solutions (Hyland OnBase, MS SharePoint), which includes tasks like system administration, workflow development and integration into other applications.
• In depth knowledge of Hyland OnBase software and its various modules (Workview, Workflow, Unity Client, E-form).
• Familiarity with SAP recommended (Archive Link).
• Experience in development with SharePoint, Web parts, master pages, HTML/CSS, integration with other business applications.
• Experience in workflow and forms creation using SharePoint Designer, Visual Studio, Power Apps and Power Automate, PowerShell scripting.
• Experience troubleshooting issues and providing customer support for service requests related to the supported ECM environments (OnBase, SharePoint, etc.).
• Oversee security access and ensure compliance with security policies and regulatory requirements.

Responsibilities

• Responsible for requirements gathering, solution analysis, designing, developing, testing, implementing, and modifying Electronic Content Management (ECM) solutions.
• Provide content and data management through the lifecycle including management of metadata, user access and security policies.
• Design and implement reports, dashboards, unity forms, workflows to improve efficiency and productivity of the business.
• Provide technical support for integration needs to other systems as well as platform upgrades within the ECM environments.
• Provide technical support, including troubleshooting issues via debugging, research, and investigation techniques.
• Create technical documentation leveraging best practices and procedures to enable ongoing sustainability of all solutions.
• Provide information and training to customers, team members, and other stakeholders to enable end us-er adoption as well as ongoing operational success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees