IT Endpoint Services Intern

Xylem•Charlotte, NC

1d•$21 - $27

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is seeking an Endpoint Services Intern to join our Client Endpoint Services (CES) Team. This role will focus on managing and supporting endpoint devices across the organization. The ideal candidate will have experience configuring and troubleshooting Windows PCs, with secondary skills in Microsoft Azure and Intune platforms. You’ll work closely with the CES team to ensure smooth operation of endpoint services, troubleshoot issues, and contribute to projects that enhance Xylem’s technology infrastructure. This is a hands-on opportunity to gain experience in enterprise IT environments while supporting critical business functions. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

Requirements

Experience in end-user technology management (Microsoft, Dell products).
Familiarity with enterprise tools: MS Intune, MECM, MS MDT, Apple ABM/ADE.
Strong documentation skills.
Ability to work effectively with cross-functional teams.
Proactive problem-solving and attention to detail.
Excellent written and verbal communication skills.

Nice To Haves

Certifications in Microsoft and Apple technologies.
Experience with scripting/automation (PowerShell or similar).
Understanding of cybersecurity principles and best practices.

Responsibilities

Support end-user technology solutions including PCs, MacBooks, tablets, and smartphones.
Utilize enterprise tools such as Microsoft Intune, Microsoft Endpoint Configuration Manager, Microsoft Desktop Toolkit, and Apple Business Manager.
Develop and maintain technical documentation, SOPs, and architectural diagrams.
Collaborate with end users to understand technology needs and deliver solutions aligned with company standards.
Support virtual solutions such as Microsoft Azure Virtual Desktop (AVD) and Windows 365.
Manage incidents, perform problem management, and maintain operational stability.