IT Endpoint Engineer

Guidehouse•San Antonio, TX

4d•$106,000 - $176,000

About The Position

Managing endpoint devices via Azure Intune to ensure that all devices are updated with the appropriate configuration and security policies Manage incoming escalated tickets from the Service Desk for end user support regarding their Guidehouse issued laptops as well as the supported applications and policies installed on those devices Manage cases with Microsoft support and other vendors to drive solutions to technical issues Ensure that endpoint devices are patched and maintained at a minimum patch level to address vulnerabilities, software updates, etc. Deploy applications to endpoint devices via Microsoft Intune for laptops and mobile devices Engage with the Guidehouse IT Architecture team on new projects and new implementations of policies to ensure the security of Guidehouse and Guidehouse client data Attend regular calls to discuss vulnerabilities within the environment and plan for their remediation Attend regular team calls and contribute to the success of the Endpoint team goals Work well with others in the Endpoint team as well as other parts of the IT organization to drive success

Requirements

Bachelor's Degree and minimum 6 years of experience OR 12 years of experience can be substituted for degree
Minimum of 6 years’ experience with Microsoft Intune management methodologies regarding the security, application management, policy creation/management, health and monitoring of the service
Ability to obtain a National Security Clearance or a U.S. Federal Government Public Trust
Ability to manage multiple projects and initiatives effectively and on time
Attention to detail and the ability to understand complex issues and drive them to resolution
Demonstrated experience with scripting solutions using PowerShell
Flexibility and agility when working on multiple tasks as urgent needs arise along with the ability to prioritize when multiple urgent matters arise
Excellent written and verbal communication skills with colleagues as well as leadership
Ability to work with others outside of IT and within IT within the framework of our Guidehouse RIISE principles
Ability to team well within the Endpoint team and other IT teams to drive solutions for the Guidehouse business

Nice To Haves

Experience with JAMF management for MacBooks
Experience in administrating BeyondTrust workstyles and configuration of policies
Experience PatchMyPC patch management solution
Experience with managing Defender policies
Experience with Qualys vulnerability management
Experience with Pharos serverless printing

Responsibilities

Managing endpoint devices via Azure Intune
Manage incoming escalated tickets from the Service Desk
Manage cases with Microsoft support and other vendors
Ensure that endpoint devices are patched and maintained
Deploy applications to endpoint devices via Microsoft Intune
Engage with the Guidehouse IT Architecture team on new projects
Attend regular calls to discuss vulnerabilities within the environment
Attend regular team calls and contribute to the success of the Endpoint team goals
Work well with others in the Endpoint team as well as other parts of the IT organization to drive success

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend