Endpoint Support Engineer

Brigham Young University•Provo, UT

1d•$73,000 - $114,000

About The Position

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints. Endpoint Support Engineer The BYU Office of Information Technology is looking to hire an Endpoint Support Engineer that is responsible for the full life cycle of desktops, laptops, and printers in both office and public areas at BYU. This position ensures high levels of customer service by coordinating day-to-day operations, supervising and training helpdesk employees, acting as the final escalation point for computer support issues in their assigned areas. This position will serve different areas as assigned and will initially work with the BYU School of Medicine. As an Endpoint Support Engineer at BYU, you contribute directly to the BYU Mission by ensuring that student and employee computing needs are met. You will also have opportunity to influence and support campus-wide projects and initiatives. This position provides an opportunity for people of varying levels of skill. If you have a lot of education, experience, and skill, we'll compensate you accordingly. If you are early in your career, this could be a great opportunity for you, too. Different levels of pay are assigned by the hiring department depending on experience/education/skills and business needs.

Requirements

Expertise in desktop deployment in an enterprise environment
Advanced IT troubleshooting proficiency sufficient to resolve hardware, software, email, printing, and network problems
Ability to handle incident management and escalation including evaluating competing priorities
Ability to provide excellent customer service
Management of technical employees
Bachelor's degree or 4 years of a combination of education and IT experience. ($73,000-$95,000 approximate starting salary range)
Bachelor's degree and 2 years of IT experience, or an equivalent combination of relevant education and experience. Supervision experience preferred (full-time or part-time). ($88,000-$114,000 approximate starting salary range)

Nice To Haves

Supervision experience preferred (full-time or part-time).

Responsibilities

Oversee computer support operations by training, managing staff and projects, and optimizing team performance metrics to ensure high-quality and efficient service.
Coordinate with area leadership by communicating technology needs and aligning support strategies with departmental goals.
Troubleshoot and resolve computer and printer issues through the entire life cycle from procurement to surplus. This includes both Mac and Windows environments.
Test major operating system and applications versions to ensure compatibility with department applications and workflows.
Ensure department computer needs are met.
Ensure compliance with campus standards related to vulnerability management, patching, end-of-life systems, and other endpoint security requirements.
Develop and maintain user access controls and assign appropriate permissions across systems.

Benefits

401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
Employee assistance program, available to the employee and all members of their household
Tuition benefits for employees and eligible family members
Access to athletic facilities
Excellent medical/dental benefits
Short/long-term disability benefits
Paid parental and maternity leave
Wellness Program
Free on-campus parking
Free UTA passes for employees, spouses, and qualified dependents
Discounts at the BYU Store and for many events at BYU