IT Endpoint Manager Senior

Penn Medicine, University of Pennsylvania Health System

11d•$100,000 - $120,000

About The Position

Information Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities. ISC’s 300-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress. ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals. Learn more about us by visiting https://www.isc.upenn.edu/about or www.linkedin.com/company/penn-information-systems-computing/. ISC’s HireIT Services team delivers best-in-class IT services in a matrix environment to clients across various campus organizations. HireIT interacts daily with clients who have different levels of technical expertise and provides them with top-tier support and consulting. This requires independent judgment, a professional demeanor, and superior technical ability. The goal of the team is to form trusting professional relationships with our clients. The Endpoint Manager leads the strategy, governance, and daily operations of endpoint management, security, and patching across HireIT clients’ endpoint fleet, including Windows and macOS devices. This role combines people leadership, technical expertise, and cross‑campus coordination to ensure secure, reliable, and compliant end‑user computing services. The manager serves as a subject matter expert, directs a team of endpoint specialists, and partners closely with the Office of Information Security, HireIT Desktop Support, and distributed IT units.

Requirements

Bachelor's degree in IT, Computer Science, Cybersecurity and 4 to 6 years of experience or equivalent combination of education and experience is required
At least 4–6+ years of experience in endpoint management, including at least 2 years in a leadership role
Prior management experience with demonstrated success leading and developing technical teams, managing operational performance, and providing strategic direction in an enterprise IT environment.
Strong experience with endpoint management, patching, security, and virtual platforms including BigFix, Jamf, MECM/SCCM, CrowdStrike, Azure Virtual Desktop (AVD), or equivalent
Knowledge of Windows and macOS update mechanisms and software deployment practices
Experience with automation and packaging tools
Excellent communication, project management, and cross‑team collaboration skills

Nice To Haves

Experience in higher education or similarly complex, distributed environments
Experience with reporting, dashboards, or analytics tools
Familiarity with zero‑touch provisioning technologies.

Responsibilities

Lead and manage the endpoint management team, overseeing OS and application updates, software packaging, deployment, troubleshooting and ticket queue management and serving as a Tier 3 escalation point for complex issues.
Own the endpoint patching lifecycle, including strategy, governance, testing procedures, documentation, and maintenance windows.
Evaluate emerging technologies and endpoint management to improve service delivery, security posture, automation, and for professional development.
Provide strategic planning and guidance for stakeholders, including development and maintenance of a technology roadmap for HireIT and its clients.
Collaborate with the Office of Information Security to prioritize vulnerabilities, approve patching exceptions, define compensating controls, and drive remediation efforts.
Publish patch compliance metrics, risk summaries, and operational reporting for leadership.
Manage projects involving clients, vendors, and university IT partners; participate in campus‑wide project teams, task forces, and user groups.
Mentor and develop staff, contributing to team growth, documentation, knowledge base content, and client communications.
Drive continuous improvement, operational excellence, and endpoint hygiene through process rigor and performance monitoring.
Occasional coverage for evenings, weekends, and recognized University holidays may be required.

Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.