IT Dispatcher (Remote - Iowa)

Aureon • West Des Moines, IA

3d • Remote

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Efficiently assign, schedule, and escalate service tickets company-wide.
Provide front line customer service via incoming calls
Drive excellent customer service by providing detail oriented oversight of
ticket communications and scheduling.
Build working inner-company partnerships to ensure a successful
cross-department service delivery model.
Demonstrate basic technical expertise for efficient ticket assignment.
Contribute to the TBU strategic and tactical business model.
Other duties as assigned

Requirements

• 4 + years of customer service experience
• 2 + year of dispatching experience
• Interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional, timely and courteous manner.
• Good written and oral communication skills
• Effective analytical and problem-solving skills
• Ability to perform a variety of tasks, often changing assignments on short notice
• High level knowledge of a wide variety of technologies

Nice To Haves

• Associates degree or appropriate certifications and 1 year of professional experience in an IT or Telecommunications related field

Responsibilities

• Efficiently assign, schedule, and escalate service tickets company-wide.
• Provide front line customer service via incoming calls
• Drive excellent customer service by providing detail oriented oversight of ticket communications and scheduling.
• Build working inner-company partnerships to ensure a successful cross-department service delivery model.
• Demonstrate basic technical expertise for efficient ticket assignment.
• Contribute to the TBU strategic and tactical business model.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees