IT Director (Birmingham, AL) ProHealth Home Health and Hospice
ProHealth Home Health & Hospice•Birmingham, AL
•Onsite
About The Position
Supervises the IT department and ensures the department runs smoothly and supports the companies IT needs. The IT department works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms.
Requirements
- Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Employees
- Outstanding organizational skills.
- Ability to adapt to the needs of the organization and employees.
- Must have excellent time management skills and ability to meet required deadlines.
- Sound understanding of computer systems (hardware/software), network, etc.
- Ability to prioritize tasks and delegate as needed.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office Suite.
Nice To Haves
- Preferred experience with HRIS platform UKG/ UltiPro.
Responsibilities
- Oversees IT department and all technologies/functions the IT department supports
- Hires, trains and Supervises IT support staff
- Leads development and implementation processes for the organization’s IT systems and department
- Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
- Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
- Establishes IT policies and systems to support the implementation of strategies set up by upper management.
- Oversees security of systems, networks and enterprise information.
- Analyzes the business requirements of all departments to determine their technology needs
- Inspects the use of technological equipment and software to ensure functionality and efficiency
- Sets up new users in company technology systems
- Maintain installed tablets, networks, telephone systems and peripherals with routine maintenance
- Ensures company property is properly accounted
- Develops and Maintains relationships with external IT vendors and service providers
- Facilitates IT security audits or investigations
- Fields questions from users regarding company technology systems
- Create, maintain, and distribute reports of progress to senior leadership
- Performs other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
