IT Director

The Smith Center•Las Vegas, NV

26d•$100,000 - $110,000•Onsite

About The Position

The IT Director is responsible for leading the planning, development, implementation, security, and ongoing maintenance of the organization’s information systems, infrastructure, and technology operations. This role ensures technology solutions effectively support and advance the organization’s business objectives. The IT Director will drive the execution of the organization’s technology strategy, including identifying and recommending innovative solutions, evaluating emerging technologies, and ensuring the effective management of systems, applications, and infrastructure. Responsibilities include overseeing systems analysis, conducting feasibility studies, and guiding the selection, implementation, and optimization of hardware and software solutions. This role is also accountable for ensuring the integrity, security, and scalability of IT systems while delivering reliable, efficient, and customer-focused technology services that support organizational needs.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field from an accredited college or university; or an equivalent combination of education and relevant experience required.
Minimum 10 (10) years of progressive experience in information technology, including at least three (3) years in a leadership or management capacity overseeing IT operations. Experience in a performing arts, venue, hospitality, or similar service-oriented environment preferred.
Demonstrated expertise in IT infrastructure, systems administration, and core business applications, with a strong understanding of governance frameworks, cybersecurity best practices, data protection, and business continuity/disaster recovery planning.
Experience managing vendor relationships, contracts, and third-party service providers, including negotiation, performance oversight, and ensuring service level agreements (SLAs) are met.
Proven ability to develop and execute IT strategy aligned with organizational goals, including evaluating emerging technologies, leading system implementations, and driving continuous improvement initiatives.
Demonstrated leadership experience with a proven track record of building, mentoring, and developing high-performing teams, fostering a culture of accountability, collaboration, and continuous improvement.
Excellent communication and interpersonal skills, with the ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders and senior leadership.
Proven project management and organizational skills, with the ability to lead multiple initiatives simultaneously, prioritize effectively, and deliver results in a fast-paced, dynamic, and service-oriented environment.
Exceptional critical thinking, problem-solving, and decision-making skills, with the ability to assess complex situations, evaluate data, and implement effective solutions.
Financial acumen with the ability to develop, manage, and monitor departmental budgets, ensuring fiscal responsibility and alignment with organizational priorities.
Ability to analyze, interpret, and report on data to support informed decision-making and operational improvements.
Highly organized with strong attention to detail and the ability to manage competing priorities while meeting deadlines.
Self-motivated and results-driven, demonstrating sound judgment, accountability, and the ability to work both independently and collaboratively with minimal supervision.
Demonstrated leadership with the ability to motivate teams, foster professional growth, and cultivate a culture of innovation, excellence, and shared success.
Strong knowledge of server infrastructure, including virtual environments, storage solutions, and cloud-based systems.
Advanced experience in network administration, including performance optimization, security, and infrastructure management.
Proficiency with Microsoft Office 365 applications, including Outlook, Excel, and related collaboration tools.
Experience with hardware lifecycle management, including system upgrades, capacity planning, and performance optimization.
Working knowledge of telecommunications systems, including Voice over IP technologies.
Understanding of network infrastructure components, including MDF/IDF environments and structured cabling systems.
Familiarity with AV and IT systems integration to support operational and event-based technology needs.
Ability to interact effectively with a wide range of individuals and work styles in a professional, tactful, and collaborative manner.
Demonstrated ability to build and maintain strong, trust-based relationships across departments.
Hands-on leadership style with the ability to actively engage in both strategic direction and day-to-day operations as needed.
Proven ability to lead and support teams in a fast-paced, dynamic environment.
Highly organized with the ability to manage competing priorities and adapt to evolving challenges.
Professional presence with a commitment to maintaining a respectful and service-oriented work environment.
This position requires the ability to work varied shifts and extended hours, including evenings, weekends, and holidays, to meet operational needs.
This position will require sitting for extended periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing, operating, and troubleshooting technology equipment.
Occasionally lifting, carrying, moving, pushing, and pulling up to 40 lbs. or more.
Occasionally required to assemble and/or disassemble computers, servers, and other rack-mounted equipment.
Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.
Ability to physically stand, walk, and climb stairs on a consistent basis.
This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing.
Vision abilities include close vision, distance vision, and the ability to adjust focus to effectively use mobile devices, and electronic devices such as tablets, iPads, and computer screens.
Ability to work in environments with varying lighting conditions, including both brightly lit and dim lit areas, depending on the operational or performance space setting.
Ability to withstand varying noise levels, including exposure to loud or high noise levels, within performing arts or live events environments.
Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment.

Nice To Haves

Experience in a performing arts, venue, hospitality, or similar service-oriented environment preferred.

Responsibilities

Leads the planning, implementation, and continuous improvement of the organization’s information systems and technology infrastructure, ensuring optimal performance, efficiency, and cost-effectiveness while positioning The Smith Center (TSC) as a leader in its field.
Oversees the design, implementation, maintenance, and lifecycle management of all IT infrastructure, including servers, desktop and laptop systems, networks, and related hardware, based on ongoing assessment of organizational needs.
Evaluates, recommends, and implements new technologies, systems, and services to enhance operational efficiency, streamline processes, and support organizational growth; assesses requests for upgrades and enhancements, conducting cost-benefit analyses and prioritizing initiatives accordingly.
Directs the development, implementation, integration, and optimization of software systems, including event management, ticketing, accounting, office automation, and other specialized platforms critical to operations.
Oversees telecommunications and data systems, including voice services, network connectivity, cellular services, and third-party service providers, ensuring reliability, scalability, and cost efficiency.
Establishes and maintains technology standards, documentation, software licensing compliance and costs, and asset management practices to ensure effective governance of IT resources.
Ensures appropriate user access and data governance across systems, supporting reporting and data needs—including outputs for marketing, development, and volunteer mailings—while maintaining data integrity and confidentiality.
Leads the procurement of technology solutions, including hardware, software, and services, managing vendor relationships and contracts to align with organizational goals and budget.
Ensures the security, integrity, and reliability of all systems and data; develops and implements cybersecurity strategies, policies, and controls to mitigate risk and protect organizational information.
Monitors, evaluates, and reports on IT performance, project progress, resource utilization, and system effectiveness, providing regular updates and strategic insights to executive leadership.
Serves as a strategic advisor to senior leadership on technology trends, risks, and opportunities, driving initiatives that support long-term organizational success.
Leads, mentors, and develops IT team, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
Develops, manages, and executes the IT operating and capital budgets, ensuring fiscal responsibility and alignment with organizational priorities.
Perform other duties as assigned in alignment with the scope and responsibilities of the role.

Benefits

Creative and collaborative work culture
Competitive compensation
Comprehensive health, dental, and vision insurance plans
Employee Assistance Program- including counseling, wellness programs, and financial support services.
Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars.
Flexible Time Off Policy
Paid Holidays and Personal Holiday Time
401(k) retirement savings plan eligibility on your start date with employer match
Employer-paid disability insurance coverage
Supplemental benefits offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
Safe and paid parking on-site
Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events
Professional development and career growth opportunities
Discounts on Starbucks products and merchandise