IT Director

CASH DEPOT LTD • Green Bay, WI

1d • $120,000 - $150,000 • Onsite

About The Position

Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award-winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top-rated customer service, innovative technology and applications, durable equipment, and dependable on-site maintenance.

Requirements

• Strong leadership, communication, and organizational skills.
• Extensive hands on expertise across infrastructure, networking, virtualization, and enterprise security, with the ability to dive deep into technical issues while leading teams with authority and credibility.
• Experience managing helpdesk operations and IT service delivery.
• Strong understanding of Windows Server, Active Directory, Office 365, networking protocols, firewalls, and monitoring tools.
• Ability to collaborate with cross-functional teams and support users with varying technical skill levels.
• Proven ability to resolve escalated issues and maintain operational stability across a large, distributed environment.
• Ability to operationalize executive level technology strategy and drive organization wide adoption.
• Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field; or equivalent experience.
• 5 to 10+ years of progressive IT leadership experience, preferably in fintech, payments, logistics, or high uptime operational environments.

Nice To Haves

• Certifications such as CCNP, MCSE, Security, ITIL, or equivalent are a plus.
• Experience managing infrastructure, networking, helpdesk, and application support teams.

Responsibilities

• Lead the execution of the CTO’s infrastructure strategy, ensuring systems, platforms, and environments scale with Cash Depot’s growth.
• Oversee the design, maintenance, and optimization of on-premise infrastructure, including servers, storage, virtualization, and enterprise systems.
• Ensure high availability and performance of systems supporting ATM/recycler telemetry, transaction processing, monitoring tools, and internal business applications.
• Drive capacity planning, hardware lifecycle management, and infrastructure modernization initiatives.
• Direct the architecture, maintenance, and monitoring of Cash Depot’s network, including WAN/LAN, VPN, firewalls, SD WAN, wireless, and remote access systems.
• Ensure secure, resilient connectivity for ATMs, field technicians, retail partners, and corporate users.
• Partner with the CTO and Security leadership to enforce cybersecurity standards, patching, vulnerability management, and incident response.
• Lead the IT Helpdesk organization to deliver high-quality support to corporate staff, field operations, and remote employees.
• Establish service level standards, escalation procedures, and performance metrics aligned with the CTO’s expectations for service excellence.
• Oversee onboarding/offboarding processes, device provisioning, and user access management.
• Manage support for enterprise applications, including ERP, CRM, monitoring tools, ATM/recycler management systems, and internal operational platforms.
• Ensure effective troubleshooting, root cause analysis, and coordination with vendors or internal development teams.
• Conduct system walk throughs and training for new or updated applications.
• Oversee relationships with technology vendors, MSPs, telecom providers, hardware suppliers, and software partners.
• Negotiate contracts, evaluate performance, and ensure alignment with Cash Depot’s operational needs and the CTO’s strategic direction.
• Build and develop a high performing IT organization, including infrastructure engineers, network engineers, helpdesk staff, and application support analysts.
• Lead hiring, training, performance management, coaching, and issue resolution.
• Foster a culture of accountability, service excellence, and continuous improvement that reflects the CTO’s leadership principles.
• Build and maintain a highly effective IT team through coaching, leadership, and professional development.
• Ensure exceptional service delivery to internal teams, field operations, and retail partners.
• Demonstrate strong alignment with Cash Depot’s mission, values, and long-term strategic objectives.
• Perform all duties in compliance with company policies, service standards, and applicable regulations.

Benefits

• Generous Profit‑Sharing Bonus — share directly in the company’s success and reap the rewards of what we build together
• Competitive Medical, Dental & Vision coverage
• Company‑paid Life Insurance & Short‑Term Disability
• Paid Holidays and PTO
• Medical Deductible Reimbursement & Wellness Benefit Programs
• 401(k) with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Director