IT Director- Dept. of Radiology

University of Washington•Seattle, WA

6d•$100,644 - $163,548•Hybrid

About The Position

The Department of Radiology has an outstanding opportunity for an IT Director to join their team. Reporting to the Vice Chair, Finance & Administration & School of Medicine IT Director, the IT Director position will develop, implement, and manage the IT operations team for the Department of Radiology, School of Medicine. This position will establish and manage a robust IT program for department needs. This position requires addressing the full suite of IT needs of the Department and Division, as well as those of client departments and divisions. This includes but is not limited to providing team leadership in a challenging service delivery business model, IT financial planning and management, strategic planning, policy and procedure development and implementation, risk management, information security, compliance, audit preparation, vendor services management, customer service, and direct user, workstation, server, and application technical support. Develops and manages support relationships, both external and internal. Requires strong yet tactful and friendly demeanor and presence. Must be comfortable working with senior University clinical, administrative, and financial management as well as researchers, clinicians, and support staff. Must be able to deal with uncertainty. Must have vision for IT in the Department and Division, must be creative and innovative, and seek novel solutions. The IT Director sets departmental standards and procedures for IT risk assessment, management, security implementation, and audit preparation both within and external to the Department and Division. Position requires collaboration and excellent relationship-building skills with senior administrative and clinical management. Position leads an operation that supports over 500 users.

Requirements

Bachelor’s degree in computer science, information management, or related field, or equivalent, and 5-7 years of experience in progressively more responsible IT positions.
Supervisory experience of direct technical support technicians, computing, engineering and/or development of computing professionals and/or temporary staff.
Health care computing and/or information management experience required for a complex clinical, research and educational departmental environment.
Proficiency and ability to work with MAC and PC environments as the computing needs of the department include both. Must be able to support and develop growth in both environments.

Nice To Haves

Experience in a complex higher education environment.
Experience in developing IT operations and strategic planning from the ground up.
SharePoint services development and implementation experience

Responsibilities

IT Operations planning and oversight (40%) - Strategic planning, IT financial planning and management, maintaining cutting-edge expertise in a rapidly evolving healthcare IT environment. Includes policy development and execution to include disaster recovery and business continuity procedures and testing. Stay current with existing information security threats. Perform regular risk analysis and risk management. Be aware of IT audit requirements and prepare. Ensure HIPAA and Data Stewardship compliance per UW Medicine Security and Privacy policies. Prioritize and ensure rapid resolution of critical issues. Ensure internal and external customer/user satisfaction by regularly meeting with stakeholders and system users. Assist faculty with new Learning Technologies and plan for the same.
Client Services Management (20%)– Manage and improve the Desktop support function within the department by mentoring support personnel, establishing procedures for support, prioritization methodology and appropriate policies. Oversee support function to ensure timely, customer-centric service is provided to the department’s faculty, staff and residents. Lead regular process improvement activities.
Technical Leadership (10%) – Provide leadership for all technical support functions of the unit, including billing support structure, interactions with medical centers’ support groups and external entities to ensure accurate, appropriate and confidential data systems, interactions, and support. Supervise personnel involved in Honest Brokerage and deidentification of patient data for research.
Staff Leadership and Supervision (10%)-- Propose, implement and manage IT organizational structure, including determining desktop support needs of the department through system inventory and analysis. Interviewing, hiring, performance evaluation of staff, staff development, coaching, counseling, and staff termination as required.
Collaboration and team building (10%)-- Includes, but not limited to, senior management, clinicians, staff, and external UW-IT, risk, compliance, and security leadership and staff. Stay well-informed about short and long-term institutional trends and policy changes. Participate in and provide leadership to institutional IT efforts. Participate in fostering a collaborative environment with diversity as a core value. We are passionate about building and sustaining an inclusive and equitable working environment for all students, staff, and faculty. The incumbent is expected to continue to grow their own skill set necessary in their position, contribute to a team atmosphere in working with all internal/external customers, and provide thoughtful suggestions for continued improvement in work processes.
Revenue Generation 5% – Develops appropriate revenue-generating programs for the department by establishing annual contracts with outside entities. Manages IT service contracts with internal units at SLU, FHCC, and others. Manage Service Level Agreements (SLAs) for all contracts; facilitate discussions on service upgrades, service expansions, and other elements. May provide additional IT consulting services to UW Medicine departments for a fee.
Vendor services management 5%-- Includes service providers within and external to the University. Evaluate service offerings for features and costs, make recommendations, implement, manage relationships and costs.