IT Director

NTT DATA • Plano, TX

2d

About The Position

Deliver L3 support, lead incident and problem management, and drive the design, deployment, and ongoing optimization of endpoint management platforms. 10+ years' experience in Desktop Engineering, endpoint management, or related IT roles. Strong client focus, attention to detail, and a proactive, analytical approach. Effective team leader, mentor, and communicator. Expert hands-on knowledge of SCCM, Intune, Autopilot, and MECM in enterprise settings. Strong understanding of configuration management, deployment, imaging (Windows 10/11), and policy enforcement. Excellent troubleshooting and problem-solving for infrastructure and client/server issues. Proficiency in PowerShell, VBS, batch scripting, and SQL/MySQL reporting. Strong communication and stakeholder management skills. Experience with ITIL-based operations and change management. Ability to provide 24/7 support and lead technical bridges as needed.

Requirements

• 10+ years' experience in Desktop Engineering, endpoint management, or related IT roles
• Strong client focus
• Attention to detail
• Proactive, analytical approach
• Effective team leader, mentor, and communicator
• Expert hands-on knowledge of SCCM, Intune, Autopilot, and MECM in enterprise settings
• Strong understanding of configuration management, deployment, imaging (Windows 10/11), and policy enforcement
• Excellent troubleshooting and problem-solving for infrastructure and client/server issues
• Proficiency in PowerShell, VBS, batch scripting, and SQL/MySQL reporting
• Strong communication and stakeholder management skills
• Experience with ITIL-based operations and change management
• Ability to provide 24/7 support

Responsibilities

• Deliver L3 support
• Lead incident and problem management
• Drive the design, deployment, and ongoing optimization of endpoint management platforms
• Lead technical bridges as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed