IT Director

AccorHotel•New York, NY

14h•$105,000 - $120,000

About The Position

Maintain harmonious and professional relationship with all departments Must have strong interpersonal skills and be able to relate to all levels of management Must be able to assist hotel guests with technical requirements and issues Actively participate in quarterly Regional Systems meetings and shared ideas and best practices Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement Ensure critical systems, specifically Front Office Property Management System and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day Establish and maintain user procedures and hardware familiarization for all systems Establish and maintain system security procedures consistent with control requirements and corporate policy Maintain accurate records of system files; software and hardware issues and service requirements Maintain effective support for end user support process, other systems, including back office, Sales & Marketing and People & Culture applications or any other property application Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc) Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies Good knowledge and support for Desktop OS and applications Provide direct guest support and quality support to function rooms and conference services Assist the Director of Finance in administering all IT related maintenance and service contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding processes Must have and maintain the highest level of integrity and transparency Strong interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams, negotiate for resources and influence stakeholders Strong written and verbal communication skills to prepare and deliver reports, projects, effective presentations and facilitate meetings Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills Promote a continuous learning environment that creates an atmosphere for professional development opportunities Apply an ethical approach to influence the outcome of situations Serve as a role model for others by demonstrating appropriate business conduct and ethical principles Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance

Requirements

Must have strong interpersonal skills and be able to relate to all levels of management
Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred
Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable
Must have and maintain the highest level of integrity and transparency
Strong interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams, negotiate for resources and influence stakeholders
Strong written and verbal communication skills to prepare and deliver reports, projects, effective presentations and facilitate meetings
Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills
University or College degree – major in IT
Minimum of five years’ experience in Hotel IT operations
Minimum of two years’ experience as Hotel Director of IT
Project Management and knowledge of hospitality applications, PMS, HSIA, POS are assets

Responsibilities

Maintain harmonious and professional relationship with all departments
Assist hotel guests with technical requirements and issues
Actively participate in quarterly Regional Systems meetings and shared ideas and best practices
Provide high levels of service and support to admin users as per contracted Service Level Agreement
Ensure critical systems, specifically Front Office Property Management System and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
Establish and maintain user procedures and hardware familiarization for all systems
Establish and maintain system security procedures consistent with control requirements and corporate policy
Maintain accurate records of system files; software and hardware issues and service requirements
Maintain effective support for end user support process, other systems, including back office, Sales & Marketing and People & Culture applications or any other property application
Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc)
Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies
Provide direct guest support and quality support to function rooms and conference services
Assist the Director of Finance in administering all IT related maintenance and service contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding processes
Promote a continuous learning environment that creates an atmosphere for professional development opportunities
Apply an ethical approach to influence the outcome of situations
Serve as a role model for others by demonstrating appropriate business conduct and ethical principles
Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance