Senior Director

State of North Carolina•Wake County, NC

13d

About The Position

This is an anticipated vacancy. This position is Exempt Policymaking and is EXEMPT from certain provisions of the State Human Resources Act (GS 126). The Director of Technology Services position serves as the Technology Officer for the Department of Public Instruction and leads IT operations, and support within the Agency. In collaboration with other directors in the Division of Technology Services and Digital Learning, this position leads the design, acquisition, management, and implementation of enterprise technology infrastructure. This role is charged with delivering a high-quality customer experience, standardized, efficient, and effective processes, security, and transparency throughout the Office. The CTO is also responsible for establishing technical standards, processes, and procedures for Technology Operations and communicating them to relevant stakeholders.

Requirements

Bachelor's degree in computer science or IT related field from an appropriately accredited institution and six years of progressive experience in the related area including at least two years of managerial experience; or Associate degree in computer science or IT related field from an appropriately accredited institution and seven years of progressive experience in the related area including at least two years of managerial experience; or an equivalent combination of education and experience.

Nice To Haves

Experience with technology in Education and Information Systems or other Education or IT projects.
Experience in Performing diverse project components to change/enhance large complex information technology solutions.

Responsibilities

Support and implement the vision and mission of the Office, the Chief Information Officer, the Superintendent of Public Instruction, and the State Board of Education.
Manage the IT operations, user support services, and application development sections.
Establish technical standards, processes, and procedures for IT operations, application development, and user support.
Coordinate with the Agency Operations and Facilities divisions to align and support agency operational initiatives, shared spaces, and building infrastructure.
Review IT purchases for the agency to ensure technical compatibility, accessibility, and alignment to the business need.
Partner with Divisions and Offices to understand and drive technology/information requirements through internal and external service providers to achieve the required technology and information capabilities.
Develop solutions to modernize and introduce innovative practices for agency operations and business processes.
Monitor the work of employees to ensure that projects are completed promptly.
Manage timelines, resources, and personnel (internal staff and contractors), and directs implementation efforts to completion.