IT Director, Commercial Technology

Woodstream•East Lampeter Township, PA

4h•Onsite

About The Position

The IT Director, Commercial Technology at Woodstream serves as the primary IT partner to Sales, Marketing, and Customer Service. This role is responsible for leveraging technology to enable growth, improve customer experience, and increase operational efficiency. Key areas of ownership include SAP Order-to-Cash (O2C) capabilities, leading digital platforms such as websites and mobile applications, and supporting customer EDI. The director is also expected to proactively identify opportunities to apply AI, analytics, SAP innovation, and emerging technologies to solve business problems. The position involves leading a team of business analysts, collaborating with external vendors, and ensuring strong IT governance, processes, and delivery discipline while maintaining close ties with commercial business stakeholders.

Requirements

Bachelor’s degree in Business, Information Systems, Computer Science, or related field
8–12+ years of experience in business applications, commercial IT, or digital technology leadership
Strong experience with SAP, particularly Order-to-Cash processes
Demonstrated success partnering with Sales, Marketing, and Customer Service organizations
Experience leading web and mobile application platforms
Proven people leadership experience managing business analysts or similar roles
Experience working with external vendors and system integrators
Strong understanding of AI, analytics, and emerging technologies in a business context
Full understanding of Search Engine Optimization, Generative Engine Optimization, ECommerce Management/Merchandising Practices and Online Marketing
Strategic thinker with a strong execution mindset
Ability to translate complex technology concepts into business value
Strong communication, influence, and stakeholder management skills
Comfort operating in a fast-paced, growth-oriented environment
Passion for continuous improvement, innovation, and customer experience

Nice To Haves

MBA preferred
Magento Enterprise Environment: HTML, CSS experience a plus

Responsibilities

Serve as a strategic technology partner to Sales, Marketing, and Customer Service leadership, aligning technology initiatives to business goals and growth strategies.
Proactively assess business needs, pain points, and opportunities; recommend and deliver technology-enabled solutions that improve effectiveness, scalability, and customer experience.
Translate commercial strategy into a clear technology roadmap, balancing innovation, value, risk, and execution capacity.
Own budget planning and financial management for commercial technology, ensuring investments align to business priorities, deliver measurable value, and operate within approved spend.
Own and lead SAP Order-to-Cash (O2C) processes and capabilities, including order management, pricing, billing, invoicing, credit, and customer integration.
Partner with commercial, finance, and operations teams to drive process optimization, automation, and adoption within SAP.
Evaluate and introduce SAP enhancements, extensions, and integrations to support evolving business needs.
Provide leadership for website development and support, ensuring platforms meet business, customer, and brand needs.
Oversee mobile application development and support, including roadmap prioritization, delivery, and ongoing optimization.
Ensure digital platforms integrate effectively with SAP, analytics, customer data, and supporting systems.
Identify and lead opportunities to leverage AI, analytics, and automation to improve sales effectiveness, marketing performance, customer service, and internal productivity.
Partner with enterprise AI initiatives to pilot, scale, and govern AI use cases within commercial functions.
Champion continuous improvement through emerging technologies, data insights, and new solutions.
Own and support customer EDI capabilities, ensuring reliability, scalability, and strong collaboration with customer service teams.
Partner with external service providers and customers to onboard, maintain, and enhance EDI integrations and data quality.
Continuously identify and drive improvements across customer EDI processes to eliminate errors, resolve root-cause issues, and enable straight-through order processing with minimal manual intervention, ensuring orders flow efficiently without delays or rework.
Lead, coach, and develop a team of IT Analysts & Developers, fostering strong business acumen, technical capability, and delivery excellence.
Establish clear goals, priorities, and performance expectations aligned with business outcomes.
Promote a collaborative, customer-focused culture with high accountability.
Manage relationships with external vendors and system integrators, ensuring strong performance, value delivery, and alignment with company standards.
Oversee contracts, SOWs, and service levels related to commercial technology platforms.
Ensure adherence to IT governance, security, data, and compliance standards across all commercial technology solutions.
Apply disciplined project, change, and release management practices to ensure predictable delivery and minimize business disruption.
Contribute to enterprise architecture, roadmap planning, and cross-functional technology governance.
Regular attendance and punctuality required
Performs other duties as assigned

Benefits

Competitive benefits package
401k with Company Match, eligible on First Day of Employment
Health, Dental & Vision Insurance Effective on First Day of Employment
Access to Company Paid Penn Medicine Health Clinics
Company General Bonus Program
Company Paid Parental Leave
Adoption Assistance
Company Paid Basic Life & Disability Insurance
Accident, Critical Illness, & Hospital Insurance Options
Company Paid ID Theft
Legal Assistance Plan Options
Paid Vacation and Holidays
Pet Insurance
Stable, growing working environment with a history of 150 years of doing business.
Opportunity to advance within the company.