Commercial Technology Manager

Vatica Health

1d•$89,000 - $94,000•Remote

About The Position

Our Commercial Technology Manager plays a critical role in enabling a high-performing Commercial organization by advancing the commercial technology ecosystem, optimizing growth and customer success processes, and supporting strategic commercial initiatives through technology, report design and analytics. This role serves as the bridge between commercial business strategies and technology, ensuring commercial systems are optimized, integrated, and aligned to drive efficient revenue retention and growth. The ideal candidate brings deep commercial process and systems expertise across commercial tools, strong analytical rigor, and the ability to translate business needs into well-architected technology solutions. This position can be remote and reports directly to the EVP of Commercial Operations.

Requirements

Bachelor's degree, or equivalent professional experience
5+ years of experience in sales operations or revenue operations roles
Deep understanding of commercial systems architecture, integrations and data flows across platforms
Familiarity with healthcare buying dynamics of health plans and provider organizations
Strong analytical and data acumen with the ability to turn data-based recommendations into scalable technology solutions that drive measured business outcomes
Track record of driving continuous improvement through commercial process and technology enhancements
Exceptional verbal and written communication skills with the ability to create polished and clear messages appropriate for all levels of internal stakeholders, across technical and non-technical stakeholders
Proven ability to synthesize stakeholder perspectives, sales + customer success best practices, and commercial technology into optimal systems requirements and design
Experience deploying new commercial systems and system changes, including change management, training, and support
Strong attention to detail and commitment to professional, high-quality deliverables
Demonstrated self-starter with strong planning, organization, and problem-solving skills
Ability to drive continued improvement in a fast-paced, sometimes ambiguous environment

Nice To Haves

Experience working within a healthcare technology organization

Responsibilities

Serve as the strategic owner of the commercial technology ecosystem, ensuring systems are scalable, well-integrated, and aligned to business strategy
Drive strategic projects that create meaningful improvements in commercial process efficiency and efficacy from concept through execution, including requirements gathering, system design, testing, and rollout
Define and optimize the commercial systems architecture, including integrations, data flows, automation, and governance across platforms to maximize system value
Own sales process design from a systems and workflow perspective, ensuring technology enables streamlined execution and data integrity
Design and implement scalable reporting infrastructure enhancements, including dashboards, data models, and automated reporting to support forecasting, performance tracking, and strategic decision-making
Develop and execute commercial analytics strategies, including sales targeting, segmentation, pre-sales discovery, and marketing performance measurement
Partner with Growth, Customer Success, Marketing, Finance, and Data teams to translate business requirements into new technical solutions, ensuring alignment between systems and operational needs
Identify gaps and risks in current systems and proactively explore, test, and recommend new technologies and capabilities to enhance commercial effectiveness
Lead vendor management for commercial technologies, including performance monitoring, and contract optimization
Evaluate, implement, and optimize commercial technologies, ensuring strong adoption, ROI, and integration within the broader tech stack
Enable Commercial teams through training, documentation and change management to maximize adoption and effective use of tools
Collaborate with Revenue Operations to sustain a high performing commercial technology infrastructure
Present technical concepts, system strategies, and analytical insights clearly to both technical and non-technical stakeholders, across all levels of leadership

Benefits

Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
401k plans– we want to empower you to prepare for your future
Room for growth and advancement- we love our employees and want to develop within
Comprehensive Medical, Dental, and Vision insurance plans
Tax-free Dependent Care Account
Life insurance, short-term, and long-term disability
Excellent PTO policy (everyone deserves a vacation now and then)
Great work-life balance environment- We believe family comes first!
Strong supportive teams- There is always a helping hand when you need it