Manager Program Mgmt - Global Commercial Services Technology

American Express•Phoenix, AZ

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We are seeking an experienced and forward-looking Program Manager to join the Global Servicing Technology team and support the Small and Medium Market, and Corporate Onboarding Vice Presidents with all their products and projects. In this pivotal role, you will be responsible for supporting the Head Engineering Office, driving strategic initiatives, and ensuring the successful execution of programs and initiatives that drive organizational goals.. The ideal candidate will have a proven track record of program management, a strategic mindset, and the ability to thrive in a fast-paced and evolving environment. We are seeking an experienced and forward-looking Program Manager to join the Global Servicing Technology team and support the Small and Medium Market, and Corporate Onboarding Vice Presidents with all their products and projects. In this pivotal role, you will be responsible for supporting the Head Engineering Office, driving strategic initiatives, and ensuring the successful execution of programs and initiatives that drive organizational goals.. The ideal candidate will have a proven track record of program management, a strategic mindset, and the ability to thrive in a fast-paced and evolving environment.

Requirements

Bachelor's or Master's degree in Business, Project Management, Engineering, or related field.
Proven experience as a Program Manager and Delivery Manager in a technology or engineering environment.
Strong knowledge of Rally, Jira, Jira Cloud, Confluence, Nvision and Clarity.
Strong understanding of project management methodologies and tools.
Strong knowledge of B2B and Expense Management products.
Excellent communication, presentation, and interpersonal skills.

Nice To Haves

Project Management Professional (PMP) or other relevant certifications.
Experience working in the financial services industry.
Familiarity with Agile/Scrum methodologies.
Familiarity with emerging AI Technologies.

Responsibilities

Collaborate with leadership to develop and execute a strategic program roadmap that aligns with the organization's objectives.
Lead the planning, coordination, and execution of high-impact programs for 5 different platforms, 10+ scrum teams, 100 people and ensure alignment with business priorities and timelines.
Build and maintain strong relationships with key stakeholders, including engineering leaders, product owners, PMOs and business partners.
Facilitate communication and collaboration across cross-functional teams, ensuring a unified approach to achieving program goals.
Identify potential risks and issues associated with programs and implement proactive mitigation strategies.
Monitor and report on the status of programs, providing timely updates to leadership on progress, challenges, and resolutions.
Work closely with the leadership to allocate resources effectively, ensuring the optimal use of talent and budget for program success.
Track and manage program budgets, making recommendations for adjustments as needed.
Track and manage monthly cost of each initiative for each platform in the delivery team and make recommendations and coach teams for adjustment as needed.
Support directors with Clarity PI reviews and the yearly investment planning process.
Ensure SDLC processes are followed, and compliance is met. Coach team as needed to ensure adherence to standards
Drive continuous improvement initiatives within Global Commercial Services, identifying opportunities to enhance efficiency, streamline processes, and implement best practices.
Foster a culture of innovation and adaptability, staying informed about industry trends and emerging technologies.
Foster an environment to promote AI adoption and scale.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities