IT/Digital Program Management Lead

JBS International•North Bethesda, MD

14h

About The Position

The Digital Program Management Lead operates under the Director of Digital Services and serves as a highly hands-on player-coach responsible for strengthening delivery coordination, operational rigor, resource alignment, and portfolio visibility across the Digital Services function. The position is responsible for introducing stronger IT PMO best practices, operational discipline, and standardized delivery management approaches while maintaining the agility required within a fast-moving Digital Services environment. This individual must possess a strong technical understanding of delivering digital solutions across multiple technology platforms and be capable of balancing strategic coordination with hands-on operational execution to help mature Digital Services into a more scalable, predictable, and cohesive function. In addition, the ideal candidate is also highly collaborative, operationally minded, organized, and comfortable working in matrixed environments without direct authority.

Requirements

Bachelor’s degree in information technology, computer science or related technology field.
PMP and SCRUM Master certification required.
10+ years of program or project management experience supporting enterprise IT, digital transformation, software development, or technology delivery initiatives including experience supporting government programs involving cross-functional coordination among government SMEs, technical teams, operational stakeholders, and leadership.
10 years of experience supporting the delivery of digital solutions across multiple technology platforms.
10+ years of experience working within Agile delivery environments and overseeing governance materials including project plans, status reports, executive briefings, meeting minutes, and risk registers etc.
Strong knowledge of IT PMO best practices, resource and capacity planning, operational governance, delivery management, process improvement, and execution oversight within matrixed environments.
Strong communication, stakeholder management, analytical, and organizational skills, with proficiency in enterprise delivery and resource management tools such as Confluence, Jira, Smartsheet etc.

Responsibilities

Coordinate and support delivery activities across Digital Services initiatives to improve operational alignment, execution consistency, and delivery predictability.
Support project planning, staffing coordination, delivery tracking, prioritization, and execution oversight.
Help identify delivery risks, operational bottlenecks, staffing conflicts, and dependency issues while supporting proactive mitigation efforts.
Improve cross-functional communication, visibility, and coordination across projects, initiatives, and teams.
Coach and mentor Digital Services staff on IT PMO best practices, delivery governance, operational discipline, documentation standards, project coordination, and sustainable delivery practices to strengthen overall organizational maturity and execution consistency.
Maintain visibility into resource allocations, utilization, staffing needs, workload distribution, and future capacity requirements across the Digital Services portfolio.
Support workload balancing and sustainable staffing practices to improve utilization, reduce fragmentation, and minimize burnout risks.
Assist leadership with staffing coordination, resource planning, contractor needs, and future hiring visibility.
Introduce and operationalize IT PMO best practices, governance approaches, and delivery management standards across the Digital Services function.
Develop and maintain SOPs, workflows, templates, operational guidance, and reporting processes that improve consistency and operational maturity.
Stand up intake, prioritization, reporting, governance, dependency management, and risk management practices across Digital Services initiatives.
Establish operational rhythms and governance practices that improve accountability, transparency, and execution discipline.
Define and reinforce standards for project artifacts, technical documentation, implementation records, and delivery traceability across Digital Services projects.
Conduct routine quality and compliance reviews to ensure documentation, records, and project deliverables are accurate, complete, current, and aligned with operational standards.
Support stronger knowledge management, operational continuity, and delivery resilience through improved documentation practices and traceability standards.
Help strengthen Digital Services as a cohesive and collaborative function through improved coordination, communication, transparency, and operational support.
Support leadership in improving delivery sustainability, team effectiveness, and operational visibility across the portfolio.
Contribute operational insights, portfolio reporting, and staffing visibility that support informed leadership decision-making.