IT Digital Delivery Manager
About The Position
The Digital Delivery Manager serves as a leader within the Global Coatings Platform, implementing policies and applying appropriate methods, techniques, and evaluation criteria to lead a high-visibility technical support function accountable for the stability and ongoing health of the digital coatings platform. This role provides application and operational leadership within the assigned IT domain, ensuring reliable day-to-day support for critical business capabilities. The incumbent leads and manages delivery teams responsible for defect remediation, system maintenance, and the triage, investigation and resolution of production incidents. The role ensures effective prioritization, timely resolution, and coordination with cross-functional teams to restore service and prevent recurrence. This role emphasizes operational execution and continuous improvement, driving consistency in support practices, prioritization, communication, and incident management while ensuring the legacy platform remains stable, supportable, and aligned with broader digital delivery and modernization efforts.
Requirements
- Must be located at our Cleveland Headquarters office.
- Not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.
- Contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised.
- A review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.
Responsibilities
- Lead and manage delivery teams responsible for defect remediation, system maintenance, and the triage, investigation and resolution of production incidents.
- Ensure effective prioritization, timely resolution, and coordination with cross-functional teams to restore service and prevent recurrence.
- Emphasize operational execution and continuous improvement, driving consistency in support practices, prioritization, communication, and incident management.
- Ensure the legacy platform remains stable, supportable, and aligned with broader digital delivery and modernization efforts.
Benefits
- Rewards
- Benefits
- Flexibility to enhance health and well-being
- Opportunities to learn
- Develop new skills
- Grow contribution
- Inclusive team
- Commitment to our own and broader communities
- Retirement
- Health care
- Total well-being
- Daily commute
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
