IT Desktop Technician III, Full-Time, First Shift, IS&T
About The Position
The IT Desktop Technician 3 is a very hands-on member of the infrastructure team responsible for PC desktop/laptop configuration and maintenance, mobile devices, printers, peripheral devices, and application support including Windows operating systems, software, and other applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service along with excellent verbal/written communication skills. Using effective communication, technical, and analytical skills, IT Desktop Technician 3 will participate in projects, provide technical support including maintenance and upgrading of desktops and laptops. IT Desktop Technician 3 will develop and maintain positive working relationships with all internal and external customers and vendors. IT Desktop Technician 3 will coordinate the installation, maintenance, and technical support of all UC Health desktop software and hardware. IT Desktop Technician 3 will provide technical expertise and support to the end user with primary focus on support of Windows OS, MS Office Suite, UC Health supported browsers and application software.
Requirements
- Excellent prioritization skills
- Responsiveness
- Excellent customer service skills
- Excellent verbal/written communication skills
- Technical skills
- Analytical skills
Responsibilities
- PC desktop/laptop configuration and maintenance
- Mobile device configuration and maintenance
- Printer configuration and maintenance
- Peripheral device configuration and maintenance
- Application support including Windows operating systems, software, and other applications
- Participate in projects
- Provide technical support including maintenance and upgrading of desktops and laptops
- Develop and maintain positive working relationships with all internal and external customers and vendors
- Coordinate the installation, maintenance, and technical support of all UC Health desktop software and hardware
- Provide technical expertise and support to the end user with primary focus on support of Windows OS, MS Office Suite, UC Health supported browsers and application software
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
