IT Desktop Support Technician

ELLSWORTH COUNTY MEDICAL CENTER•Ellsworth, KS

4d•$18•Onsite

About The Position

Ellsworth County Medical Center (ECMC) is looking for an IT Desktop Support Technician who loves solving problems, helping people, and keeping technology running smoothly in a fast-paced healthcare environment. This role blends hands-on technical support with top-tier customer service, ensuring our staff have the tools and technology they need to care for our community every day. If you enjoy troubleshooting, learning new systems, and being the “go-to” tech hero — this one’s for you.

Requirements

High School Diploma required
Entry-level technical role — customer service experience strongly preferred
Windows 11 configuration & support
Microsoft Office 365
Basic networking (TCP/IP, Wi-Fi)
iPad/iPhone configuration
Smart TV setup and support
Strong communication skills — you can explain tech without the jargon
Excellent customer service mindset
Organized and detail-oriented
Ethical, dependable, and team-focused

Nice To Haves

Associate’s Degree preferred
CompTIA A+ or Network+
Google IT Support Professional
Google Cybersecurity Certificate
Or similar credentials

Responsibilities

Diagnose, troubleshoot, and resolve issues with computers, printers, phones, tablets, and other devices
Install, configure, and maintain workstations, smart devices, and peripherals
Work with third-party vendors to support systems used across ECMC
Track incidents accurately and contribute to IT process improvements
Maintain accurate inventory of computers, monitors, printers, tablets, and accessories
Submit equipment requests and reconcile received items
Decommission equipment following organizational policies
Grant, modify, and revoke system access in compliance with policies
Support technology best practices and security standards
Provide training and guidance to new users
Help staff adapt to new or updated technologies
(Other duties as assigned — because no two days in IT are ever the same!)