IT Desktop Support Service Technician

The AME Group • Nashville, TN

4h • Onsite

About The Position

We are seeking a talented and experienced IT Desktop Support Technician to join our Vincennes team. Our ideal candidate will have a minimum of 2 years of hands-on experience providing desktop support in a corporate environment. This position provides support for our client base from our office located in Nashville, TN.

Requirements

• 2+ years of hands-on experience in IT desktop support.
• Proficient in troubleshooting hardware and software issues in a Windows environment.
• Experience with Active Directory, Microsoft office suite and other common business applications.
• Strong communication skills and the ability to work with clients in a professional manner.
• Ability to work independently and collaboratively in a team-oriented environment.
• Adept at managing priorities and meeting deadlines.
• Associate degree or relative certifications (CompTIA A+ certification)
• Valid driver’s license and reliable transportation is necessary.
• Must be able to lift up to 50 lbs.

Nice To Haves

• Azure experience a plus.

Responsibilities

• Provide front line technical support for end-users, addressing hardware and software and network related issues.
• Install, configure, and troubleshoot desktop hardware, software, and other peripherals.
• Ensure timely resolution of support tickets while maintaining a high level of customer satisfaction.
• Document all technical support activities in ticketing systems

Benefits

• Competitive salary and benefits package
• 100% Employee-Owned Company! Employee stock ownership plan for all employees.
• Professional development opportunities through our employee training program
• Opportunity for growth and advancement
• Positive and supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees