IT Desktop Support Technician

R.E. Darling Co. • Tucson, AZ

17h

About The Position

The IT Support Technician is an hourly, position reporting to the Information Technology & Systems Manager. The IT Support Technician is responsible for support, installation and testing of computer systems, peripherals, mobile devices, 2FA and telecommunication devices in a networked environment. The IT Support Technician will interact with application software, operating systems and hardware to diagnose and resolve issues. The IT Support Technician will be responsible for upkeep of the company intranet. The position requires good analytical and technical skills. The IT Support Technician interacts with people in all levels of the organization; therefore good communication skills are also required.

Requirements

• Associates Degree in Computer Science or Related Field, or equivalent technical certification
• 2 years of experience supporting desktop users in a networked environment
• Proficient technical hardware skills
• Proficient in Microsoft Office 365, Project, Visio and Adobe Acrobat
• Proficient in Microsoft Expression Web or similar web development software
• Good communication skills
• This position requires the physical ability to do work requiring kneeling, crawling, bending, and reaching overhead, the physical strength to lift, move and carry computer related equipment such as computers, monitors, printers and audio/visual equipment, as well as the ability to perform all duties related to the installation of computer related equipment

Responsibilities

• End user support/help desk for company hardware, software, mobile devices, 2FA, telecommunication devices and network connectivity
• Installation, upgrade and testing of computer systems, software, peripherals, mobile devices, 2FA and telecommunication devices
• Diagnose and resolve issues that arise with desktop hardware, software, peripherals, mobile devices, 2FA and telecommunication devices.
• Generate and maintain user documentation, as required
• Maintain assigned and unassigned hardware inventory
• Maintain company intranet site and contents
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree