IT/Desktop Support Technician
About The Position
Liberty Software is seeking an IT professional with broad experience and a heart for service to join our "Tech Team" as an IT/Desktop Support Technician. We are proud to serve independent pharmacies nationwide with our top-of-the-line software, and this role is crucial in the accompanying top-of-the-line service. Our IT/Desktop Support Technicians serve our external customers throughout the day, providing primarily remote support and virtual guidance to our customers as called upon. We are seeking an individual experienced in configuring, troubleshooting, and supporting servers, LANs, WANs, and VPNs, as well as general installation and maintenance of workstations, printers, etc. This individual should also have experience monitoring network security for compliance with URAC, HIPAA, and PCI requirements. Liberty Software takes great pride in its client relations and support and expects its IT/Desktop Support Technicians not only to have the necessary technical skills, but excellent customer service and communication skills as well. This is a fully in-person position working out of our Southlake, TX office. Please note: No employment sponsorship opportunities (H1B, etc.) are available for this position.
Requirements
- Bachelor’s Degree in Computer Engineering or related field, and at least two years of experience in an IT support role, or equivalent combination of education and experience
- Excellent understanding of computer networking and proven knowledge of TCP/IP
- Proficiency in WANs (Wide Area Networks) and expert-level knowledge in LANs (local area networks)
- Must have exceptional communication skills, both in-person and over the phone, with experience using Microsoft Windows and associated programs
Nice To Haves
- Desktop support or similar experience required, strong background in workstation management and hardware and OS installations and upgrades preferred
Responsibilities
- Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutions
- Guide installation, configuration and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systems
- Administer LANs according to TCP/IP networking protocols
- Plan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, etc., as needed
- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
- Anticipate communication and networking problems and implement preventive measures
- Position reports to office in Grapevine, Texas
Benefits
- 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
- Family coverage available with Liberty contributing 50% of the premium
- Fully vested 401(k) with employer match
- Employer contributions to Health Savings Accounts (HSA)
- Generous paid time off and paid holidays
- Tuition reimbursement and continuing education support
- Adoption expense reimbursement
- Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
- Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
- Fully stocked breakroom
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
