IT Desktop Support Technician / PC Technician

TEKsystems•Grand Haven Charter Township, MI

1d•Hybrid

About The Position

One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company. This is also a great opportunity for someone to grow their skills within IT Support and have the opportunity to advance their careers within IT. They are currently looking for individuals who are looking to grow within their company. Our client a large Healthcare System throughout the Midwest has a multiple openings to support a project to upgrade their technology. This will be replacing old PC's and upgrading to new devices in Windows 11. We are looking for IT Technicians that can work 1st shift on-site.

Requirements

Previous Helpdesk or Desktop Support or PC Technician experience is preferred.
CompTIA Certifications are desirable for this role

Nice To Haves

CompTIA Certifications are desirable for this role

Responsibilities

To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
Swapping out laptops/desktops and deploying Windows 10 and Windows 11
Re-imaging windows 11 onto machines from windows 10
To assist all our users with any logged IT related incident when called upon
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
To accurately record, update and document requests using the IT service desk system
To install and configure new IT equipment
To resolve incidents and upgrade different types of software and hardware
To resolve incidents with printers, copiers, and scanners
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner