IT Desktop Support Analyst

Torrid • West Jefferson, OH

41d • Onsite

About The Position

At Torrid we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. The Desktop Support Technician at the Ohio Distribution Center is responsible for ensuring the smooth operation of IT hardware and software systems within the facility, as well as providing critical support for new store openings. This role involves the setup, configuration, and shipment of new store kits, which include Point of Sale (POS) systems and other essential IT materials. The technician is also tasked with maintaining an accurate inventory of all necessary components across the company. In addition to these responsibilities, the Desktop Support Technician provides deskside support for the Ohio Distribution Center, troubleshooting and repairing computer workstations, printers, and other peripherals. The role demands a proactive approach to problem-solving, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment

Requirements

• 2+ years of experience in a helpdesk role
• Proficient in using ServiceNow or other ticketing system for incident management, including tracking, updating, and resolving service requests efficiently.
• Strong problem-solving abilities, with a focus on diagnosing hardware and software issues in a fast-paced environment.
• Detail-oriented with the ability to maintain accurate records, particularly in inventory management and asset tracking.
• Team player with a can-do attitude, and with the ability to work independently or collaboratively with multiple people and/or teams.
• Strong verbal and written communication skills.

Responsibilities

• Configure, assemble, and ship out new store kits, including Point of Sale (POS) systems and other IT materials, ensuring all components are properly prepared for deployment.
• Maintain and manage an accurate inventory of IT hardware and materials required for new store setups and company-wide distribution.
• Ensure proper asset management practices are followed, including the tracking, receiving, and documenting of hardware returned from stores, to maintain accurate records of company assets.
• Provide deskside support to end-users within the Ohio Distribution Center, including troubleshooting and repairing computer workstations, printers, and other peripherals.
• Collaborate with the IT team to diagnose and resolve hardware and software issues in a timely manner.
• Document and track incidents, service requests, and resolutions using the company's ticketing system.
• Assist in the implementation and support of IT projects, including upgrades, migrations, and new technology rollouts within the distribution center

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees