Desktop Support Analyst

PEAK6•Chicago, IL

10d•$28 - $35•Hybrid

About The Position

As a Desktop Support Analyst, you will be instrumental in the experience of all our employees. We’re looking for someone who is a self starter and takes ownership of their work, is resourceful in their problem-solving skills, and can think creatively. This individual will work together with a team to provide both local and remote support for all of the employees and will take on projects that will require clear communication and completion. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment while delivering a fully integrated solution that fits into one unified technology stack. This is a hybrid role that is based out of PEAK6's Chicago, IL office. Hybrid means an average of 3 days in office per week with 2 work from home days per week, as business allows.

Requirements

2+ years of experience working in a desktop support environment, saving people’s e-lives.
Extensive experience with Windows, macOS system administration, and applications: OS configuration, troubleshooting, and knowledge of applications, including Google Workspace and Microsoft 365.
Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
Comfortable with managing and manipulating directory systems (AD, LDAP).
Experience supporting TCP/IP networks and wireless networking.
Experience with a ticket-based support platform.
Experience in communication and collaboration technologies.
Excellent interpersonal communication skills.

Nice To Haves

Prior trader support experience is considered a plus.

Responsibilities

Consistent delivery of white glove support and solutions.
Providing onsite, email, and chat support for end user Windows and macOS systems and applications.
Providing AV support during company all-hands meetings.
Ensuring we meet SLA objectives.
Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
Identifying opportunities for business enablement through smart use of technology.
Remediating system and application vulnerabilities.
Receiving, tracking, and issuing hardware, software, and peripherals.
Managing, supporting, and provisioning business applications in a cloud-based environment.
Contribute to technical research, test hardware and software, and share findings.
Ensure hardware onboarding and offboarding are efficient, customer-focused, and timely.
Prepare hardware to be shipped for repair, recycling, or donation.
Manage bench stock inventory levels using our inventory platform and track accurately.
Provide project support.