Desktop Support Analyst

TEKsystems • San Francisco, CA

7d • $38 - $47 • Onsite

About The Position

Our customer is looking for a desktop support technician to provide onsite support at their San Francisco Location. This person will be the sole IT technician providing support to 15 employees. Being in a customer support role, you will have the opportunity to learn existing business processes and provide technology feedback and suggestions to the team. This person will be responsible for providing level 1-2 onsite technical support, anything that they are not able to resolve they can escalate to the team in Baltimore. There will be opportunities to be proactive in support resolution by finding ways to enhance efficiency and quality of service to the customer's colleagues. Day to day this person will be responsible for troubleshooting hardware/software issues, imaging and upgrading devices, they are an O365 and Windows 10 environment. Interpersonal skills are extremely important for this role, they are looking for someone that is comfortable providing face to face support.

Requirements

• Desktop Support
• Windows 10
• Customer service
• Customer oriented
• Self-starter
• Natural problem solver
• Exchange
• O365
• Active Directory
• Printer Support
• AV support
• Imaging solutions

Responsibilities

• Troubleshooting hardware/software issues
• Imaging and upgrading devices
• Providing level 1-2 onsite technical support
• Escalating issues to the team in Baltimore
• Enhancing efficiency and quality of service
• Learning existing business processes
• Providing technology feedback and suggestions

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees