IT Desktop/O365 Administrator

PassTime•Littleton, CO

6d•$85,000 - $95,000•Onsite

About The Position

Leading provider of award-winning GPS solutions seeking IT Desktop/O365 Administrator. Headquartered a few miles south of Denver, in Littleton, Colorado, PassTime is a leading provider of award- winning GPS Solutions. For more than 30 years, we’ve served the automotive industry–from BHPH dealers to finance companies, credit unions and banks to franchise and independent dealerships to fleet managers– helping customers connect their vehicles, protect their assets, and grow their businesses. We have some of the longest-term employees in the industry, we develop industry experts that understand the needs of our customers. As a pioneer in the automotive IoT (internet of things) space, PassTime’s advanced technology has evolved with the industry. We have dozens of technology patents, and a worldwide customer base of over 10,000 businesses, protecting more than $10 billion in automotive assets. PassTime, a leader in asset tracking and technology solutions with over 30 years in business and experiencing significant business growth, is looking for a talented Desktop-Microsoft Office 365 Administrator. The successful candidate will be responsible for designing, administering, and supporting the PassTime Desktop and O365 infrastructure. The ideal candidate will demonstrate a thorough understanding of these skills further demonstrated with examples of past work.

Requirements

Bachelor's Degree in MIS, Computer Science, or equivalent related IT Infrastructure experience
Demonstrated 6+ years of progressive experience as a desktop and Microsoft Office 365 administrator
A fundamental knowledge and ability to understand technology, information systems, data, and business processes
Knowledge of, and ability to work in an Agile/Kanban project management environment
Strong quantitative ability and aptitude for quantitative learning
Strong analytical and business writing skills
Excellent at troubleshooting and problem solving
Ability to present findings and technical proposals to internal and external customers
Proficiency with all Microsoft Office suite applications
Strong verbal and written communication skills
Flexibility to work after normal business hours and on weekends as needed
Candidates must be authorized to work in the United States
Advanced experience with the administration and support of: Windows 10/11 desktops, laptops and tablets to include provisioning using Microsoft Intune MDM
Support of company provided mobile devices to include company provided cell phones
Installation, upgrades, troubleshooting, and maintenance of endpoint hardware and software
Installing and troubleshooting hardware/peripherals (e.g., printers, headsets, monitors, webcams, etc.)
Maintaining computerized inventory of all desktop related computer equipment
Microsoft Office 365 suite of products to include Exchange Online, Teams and SharePoint
Hybrid Active Directory environment (both on-prem and cloud-based Entra [Azure] AD) to include DNS/DHCP/WSUS
Experience with, and/or general knowledge of, the administration and support of: Microsoft Server 2012/2016/2019/2022 Operating Systems
Desktop based VPN software
Desktop based Antivirus software
Dell (or similar) Server Hardware
Ubiquiti UniFi Wireless Access Points
Cisco Networking hardware/software to include cabling patch panels
Synology SANs

Nice To Haves

Training and certifications will be considered
Utilizes effective communication skills: phone, face-to-face, email
Has basic business process acumen and understanding
Is able to adapt and work with multiple and various personality styles
Utilizes accuracy and attention to detail
Demonstrates follow-up skills, time management skills, appointment setting skills, and a goal-oriented personality

Responsibilities

Utilizing best practices for IT desktop and Microsoft Office 365 development, design, implementation, administration, and support
Working and interacting with internal and external IT Infrastructure support teams in both remote work and close-knit office working conditions
Effectively communicating technical concepts to non-technical users
Delivering desktop and Microsoft O365 related updates, changes and modifications independently using functional/technical specifications and the PassTime IT Change Management process
Employing strong knowledge of desktop and Microsoft Office 365 management, administration, and support
Identifying, collecting, processing, and organizing substantial amounts of information and data, which may be limited or incomplete
Advanced troubleshooting and problem solving
Prioritizing work on multiple projects simultaneously
Day to day endpoint management and user troubleshooting of IT-related desktop and O365 software and hardware issues