IT Desktop Intern

Bank of Hope•Los Angeles, CA

2d•Onsite

About The Position

Are you ready to take your tech skills out of the classroom and into the high-stakes world of financial technology? At Bank of Hope, our employees are our most valuable asset, and it takes an incredible tech foundation to keep them delivering top-tier service to our global and local clients. As a 2026 IT Desktop Support Intern, you won't just be grabbing coffee. You will be the vital heartbeat of our daily operations—acting as the direct line of defense keeping our bankers connected, our data secure, and our customer operations running flawlessly. This isn't a passive learning role. You will be fully immersed in the pulse of enterprise corporate IT.

Requirements

Candidates must be currently enrolled in a Bachelor’s or Associate’s degree program in the field of Computer Science, Information Technology, or related fields
Ability to work on multiple systems and applications
Familiarity with PC components, printers and mobile devices
Basic knowledge of Microsoft 365 apps
Ability to explain technical issues to non-technical users
Strong analytical skills to diagnose basic hardware and software faults
Customer service skills

Responsibilities

Be the "hero of the day" by providing active desktop support and troubleshooting hardware or software roadblocks for our banking teams.
Master the rollout of enterprise equipment. You will help build and configure powerful employee workstations from the ground up using real-world IT tools.
Learn exactly what it takes to secure tech operations inside a major financial institution. You will get hands-on experience upholding top-tier cybersecurity standards.
Sharpen your speed and professional communication skills managing IT requests directly inside corporate ticketing systems.
Assemble, test and install desktop PCs, laptops, and peripherals
Diagnose and resolve foundational hardware and software issues
Maintain an accurate database of the organization’s computer systems, mobile devices, and active software licenses
Install, update, and configure standard operating systems and corporate software