IT Desktop Analyst/Support

Cooper Aerobics • Dallas, TX

3d • Onsite

About The Position

We are seeking a hands-on Desktop Analyst to support end users with desktop and laptop hardware, software, and related technology needs. This role works independently, supports a variety of technology platforms (including clinical software), and plays a key role in delivering excellent customer service across the organization. About Cooper Aerobics Cooper Aerobics has been helping improve the quality and quantity of millions of lives through prevention since 1970. We inspire individuals to make good health a habit to live longer, healthier and more productive lives through our products and services. Cooper Clinic’s comprehensive physical exam gives patients an in-depth picture of their health and an action plan to improve it. Cooper Fitness Center is the fitness center of choice for members that belong to a healthy-living community, not just a gym. Cooper Spa helps bring life back in balance through relaxation and renewal services. Cooper Hotel & Conference Center provides guests easy access to all that Cooper Aerobics has to offer. Cooper Complete is a pure, potent vitamin and supplement line scientifically proven to improve well-being. Cooper Wellness Strategies takes the Cooper philosophies for individuals and transforms them to improve the physical and fiscal health of a company and its workforce. Get Cooperized™

Requirements

• Bachelor’s degree in Computer Science or a related technology field
• 1–5 years of experience in desktop or IT support
• Strong knowledge of Microsoft Windows operating systems
• Experience with PC and laptop hardware configuration and support
• Familiarity with Microsoft software deployment tools
• Experience administering Microsoft Office 365
• Ability to quickly learn and support new technology solutions
• Experience supporting VPN connectivity for remote users
• Excellent verbal and written communication skills
• Strong customer service, problem-solving, and organizational skills
• Ability to work independently and as part of a team
• Must be legally authorized to work in the United States

Responsibilities

• Provide technical support and troubleshooting for desktop and laptop hardware and software.
• Image, configure, and deploy new PC equipment.
• Support third-party applications, including clinical software and devices.
• Administer Microsoft Office 365 products.
• Support VPN connectivity for remote employees.
• Respond to and resolve end-user issues in a timely, customer-focused manner.
• Stay current with new technologies, tools, and best practices.
• Follow all Clinic policies, procedures, and standards.
• Maintain consistent, reliable on-site attendance.
• Perform other related duties as assigned.

Benefits

• A culture focused on improving the quality and quantity of peoples’ lives.
• Competitive pay.
• Complimentary Cooper Fitness Membership for you and your spouse.
• 401(k) matching.
• Health benefits.
• Generous holidays - including your birthday!
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
• Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives.
• Quarterly reimbursements available toward the purchase of athletic wear and supplies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level