IT Deskside Support

GABLETEK • Southfield, MI

1d

About The Position

We're hiring a Desktop System Administrator to be the go-to person for hands-on IT support — keeping our end users, hardware, and systems running smoothly every day.

Requirements

• 3+ years of IT/computer support experience — or a degree in IT, Computer Science, or Information Systems (new grads welcome to apply!)
• Familiarity with Windows 7/10, Microsoft Office, GSuite, and Active Directory
• Strong communication skills — comfortable supporting all levels of end users, including executives
• A problem-solver who takes ownership and documents things well

Nice To Haves

• Helpdesk/ticketing system experience a plus

Responsibilities

• Provide second-level troubleshooting for hardware and software issues
• Install, configure, and support laptops, desktops, printers, scanners, and video conferencing equipment
• Image and deploy machines using SCCM/Symantec Ghost
• Support specialized engineering software (AutoCAD, UG, CATIA, Solidworks, etc.)
• Set up new equipment, network print queues, and user workstations
• Troubleshoot and patch corporate software applications
• Track and resolve issues through our ticketing system
• Manage IT asset inventory and coordinate with vendors and other IT teams

Benefits

• Training provided for the right candidate
• Work across a variety of hardware, software, and specialized engineering tools
• Be part of a collaborative IT team supporting the whole business

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree