IT Deskside Support Technician
About The Position
The Deskside Support Technician is responsible for providing general technical support to all users of the organization's computer systems. Responsibilities include ordering and installing desktop hardware and software, software support, telecom support, system configuration, troubleshooting problems, maintaining inventories, providing hardware repairs and maintenance, upgrading systems, arranging for cabling and communication lines, and coordination of services with other Information Technology staff. The Deskside Support Technician has an obligation to provide a high level of customer service to system users throughout the organization and is responsible for the appropriate prioritization and management of technical problems and requests. A personal vehicle is required for use during working hours in order to perform the requirements of this position. Staff must provide support coverage 24 hours per day, 7 days per week. Shift coverage and on-call coverage may be required.
Requirements
- Associate's degree or formal technical training or equivalent experience
- Valid Vermont driver’s license and safe driving record
- Minimum of 3 year’s IT experience
- A personal vehicle is required for use during working hours
Responsibilities
- Ordering and installing desktop hardware and software
- Software support
- Telecom support
- System configuration
- Troubleshooting problems
- Maintaining inventories
- Providing hardware repairs and maintenance
- Upgrading systems
- Arranging for cabling and communication lines
- Coordination of services with other Information Technology staff
- Providing a high level of customer service to system users
- Appropriate prioritization and management of technical problems and requests
- Provide support coverage 24 hours per day, 7 days per week
- Shift coverage and on-call coverage may be required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
