IT Deskside Support Specialist

Brightli • Springfield, MO

2d • Onsite

About The Position

Join a mission-driven organization where your technical expertise directly supports people and teams making a difference every day. As an IT Deskside Support Specialist, you’ll enjoy the opportunity to solve meaningful challenges, work alongside a collaborative and supportive IT team, grow your technical skillset, and make a tangible impact on daily operations. This role is perfect for someone who is customer-focused, detail-oriented, and passionate about delivering excellent service while maintaining strong systems and processes. In this role, you will provide hands-on and remote technical support to end users while also managing IT assets throughout their lifecycle. You’ll oversee hardware and software inventory, ensure compliance with licensing, support deployments, and maintain accurate documentation. Your work will help ensure reliable, secure, and efficient technology operations across the organization.

Requirements

• Minimum of 2 years of experience in IT technical support
• Working knowledge of network systems, PC operating systems, and computer hardware
• Strong written and verbal communication skills with the ability to explain technical concepts clearly
• Customer-focused mindset with a commitment to delivering excellent service
• Strong analytical and problem-solving abilities
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Self-motivated, detail-oriented, and organized
• Ability to research and evaluate new technology solutions
• Collaborative team player with strong interpersonal skills
• Understanding of organizational goals and how IT supports them
• Valid driver’s license, acceptable driving record, and current auto insurance

Responsibilities

• Provide responsive, hands-on and remote technical support to end users, resolving complex hardware and software issues
• Manage and track IT assets, ensuring accurate inventory, lifecycle oversight, and readiness for deployment
• Coordinate hardware and software procurement, setup, and distribution to support operational needs
• Maintain system updates, including firmware patches and configurations, to ensure optimal performance and security
• Monitor and document software licensing to ensure compliance and support audit readiness
• Develop and maintain clear documentation of IT procedures, processes, and asset records
• Support compliance efforts by assisting with audits, reporting, and regulatory requirements
• Oversee secure handling and disposal of electronic media to protect sensitive data
• Collaborate with IT team members and stakeholders to improve processes and technology solutions
• Perform additional duties as assigned

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed