IT Deployments Lead

Parachute Technology•San Ramon, CA

2d•Onsite

About The Position

Parachute is looking to add an experienced, professional, and personable Deployments Team Lead to our growing team. This is a fantastic career opportunity for a proactive, highly motivated individual. This location is fully on-site in our San Ramon office. The Deployments Team Lead’s primary responsibility is to manage the activities and responsibilities of the deployments team. As a part of this management, they will be responsible for providing technical assistance to the team and ensuring service and support is provided to clients at agreed levels. The incumbent will both manage the team and contribute to the day-to-day work in the department. They report to the Director of Customer Service. This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks. Accurate and timely tracking of client work, service calls, and related documentation including timesheets is required.

Requirements

Highly experienced in setting up computers (Windows & Mac) including MDM management techniques.
Knowledge and experience in cross-functional management methods and techniques
Knowledge of IT applications, processes, software, and equipment
Strong organizational, presentation, and client service skills
Understanding of support tools, techniques, and how technology is used to provide IT services
Willing to work occasionally and/or be on call overtime, holidays, and weekends
Intermediate Knowledge of Microsoft 365
Intermediate Knowledge of Active Directory
Ability to multi-task and adapt to changes quickly
Ability to work in a team and communicate effectively
Skill in planning and preparing written communications
Skill in leading people and getting results with a strong client orientation
Willingness to go above and beyond
Excellent verbal and written communication skills
Very detail-oriented in planning, implementation, documentation, and follow-up
Reliable, on-time, personable, and customer-focused
Comfortable working with a variety of clients, other consultants, and HW/SW vendors
Energetic, able to switch gears quickly from task to task
Desire to learn; independently and on the job
Bachelors or Associates degree in computer-related field, with courses in computer science
Two to three years related experience OR Equivalent combination of education and experience.
Minimum 1 years’ experience - Team lead or management

Nice To Haves

Former MSP experience

Responsibilities

Ensure that systems, processes and methodologies are followed according to company guidelines
Manage the service delivery team’s daily activities
Drive problem investigations and resolution as required
Conduct weekly 1-on-1 meetings with all direct reports
Conduct a weekly team meeting to address issues, contribute to process documentation, and reinforce key training points with the team.
Act as customer support point of contact for deployments feedback and issues.
Update and maintain existing client offboarding and offboarding forms.
Manage deployment automation system (ImmyBot) and execute automation tasks.
Attend new client onboarding meetings and conduct regular onboarding and offboarding documentation reviews with clients.
Prepare computers for setup as needed, including configuration, shipment, and delivery
Manage and maintain client and internal inventories, ensuring counts are accurate
Maintain computer documentation in IT Management System.
Facilitate vendor computer repairs for clients
Handle internal computer setups, shipping, orientations for US employees