IT Deployment & Inventory Tech

Omega Computer Services, LC•Portage, MI

13d•Hybrid

About The Position

Our mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now, Omega is one of the top MSPs in Michigan, providing cutting-edge IT solutions to businesses across diverse industries. We pride ourselves on delivering exceptional value and superior customer service, as well as a strong company culture, made possible by our staff’s commitment to upholding our five core values: DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE. We're looking for a full-time IT Deployment & Inventory Technician, based in-house with occasional travel to client sites. In this role, you'll be responsible for imaging, configuring, and preparing hardware for new client onboarding, re-onboarding, and day-to-day equipment needs. You'll make sure every device that goes out the door is set up right, tracked accurately, and ready for the client the moment it arrives. Learn more about our culture, perks, and benefits at www.ocs.help/careers.

Requirements

Experience with imaging tools (MDT or similar), hardware setup, or IT deployment — or strong aptitude and willingness to learn.
Comfortable with repetitive, detail-heavy work — accuracy matters more than speed here.
Basic troubleshooting skills for hardware and OS-level issues.
Organized, with the ability to track multiple devices/projects at once.
Comfortable learning and using MDT, FreshDesk, ITGlue, Hudu, and internal systems.
Willing to travel occasionally for client-site installs.
Ability to lift and move equipment as needed.

Responsibilities

Image, configure, and test workstations, laptops, and devices using MDT and company imaging standards.
Prepare equipment for client onboarding/re-onboarding, ensuring devices are ready ahead of scheduled deployment dates.
Troubleshoot imaging or configuration issues before equipment ships or is installed.
Install and set up hardware for onboarding/re-onboarding, and day-to-day customer requests — including occasional on-site visits.
Coordinate with technical and account teams to confirm deployment timelines and client-specific requirements.
Maintain accurate records of equipment in stock, in progress, and deployed, using in-house inventory systems.
Track serial numbers, asset tags, and device assignments across clients.
Monitor inventory levels and flag reorder needs before equipment runs short.
Keep client documentation current and accurate for every device deployed.
Log and track work through the ticketing system, following standard imaging and setup checklists to ensure consistency across every deployment.
Identify opportunities to improve or streamline the imaging/deployment process.