IT Delivery Manager (Remote - US)

World Travel Holdings Inc•Remote,

3d•$140,000 - $160,000•Remote

About The Position

World Travel Holdings is seeking an experienced, remote IT Delivery Manager to help us deliver innovative solutions that make leisure travel more accessible and fun. This crucial role will oversee and lead a team of business analysts, scrum masters and project managers in a hybrid waterfall/agile process and partner with strategic business partners and technical leaders to bridge the gap between business and technology. The ideal candidate will be an excellent critical and strategic thinker, be a strong team leader, and have a deep understanding of business analysis and project management methodologies, responsibilities, and best practices.

Requirements

Bachelor’s degree in Information Technology, Business, or related field required
8+ years of relevant business analysis, project management, and project leadership experience, with a minimum of 2 years as a people manager
Experience working in a hybrid model of a blend of waterfall and agile project delivery
Demonstrated expertise in understanding data flows, integrations, and cloud-based (GCP & Azure) architectures for front-end and back-end platforms
Intimate working knowledge of agile tools required, preferably Jira and Confluence, but understanding of tools such as Trello, Scrumwise and demonstrated ability to implement and learn a new tool accepted
Ability to translate complex technical details into business-friendly language
Employees must be in good standing; no written warnings in the past six months

Nice To Haves

Relevant business analysis, project management, and Agile certifications preferred (e.g., Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), etc.)
Advanced proficiency in using SQL, Excel, Tableau, or other data analysis tools is highly desirable. Experience in data modeling, database design, or software development is a plus
Familiarity with cruise ship operations or the travel industry, including revenue management, passenger booking systems, and onboard operations a plus

Responsibilities

Lead and manage a team of business analysts, scrum masters and project managers providing guidance, support, coaching and fostering a collaborative and innovative team environment
Establish and maintain best practices for requirements gathering, documentation and stakeholder engagement
Set clear performance expectations and ensure accountability for delivery commitments
Foster a culture of growth, ownership, accountability, and continuous improvement
Position yourself and the team as technical and business thought leaders, to drive business outcomes through a deep understanding of technology
Train, mentor, and support teams in Agile and Waterfall methodologies
Partner with Product, Engineering and business stakeholders to translate strategic objectives into clear, actionable requirements
Maintain a holistic understanding of business processes, customer journeys, and technical dependencies
Build a strong understanding of the technical ecosystem, across the front end experiences to the back end services and APIs
Jira administrator, trainer and champion the adoption of BA tools, including project and technical documentation repositories and knowledge bases
Lead the development and execution of long-range portfolio plans, defining scope, milestones, timelines, and budgets
Establish governance structures for decision-making, escalation, and reporting
Oversee resource planning and allocation for project managers, scrum masters, business analysts, and cross-functional delivery teams
Act as Program Manager across all delivery tracks, managing dependencies, risks, and milestones holistically
Provide unified program status, risks, and priorities to leadership
Ensure scope, timeline, and budget adherence for all projects
Proactively escalate issues and provide solution-oriented recommendations
Manage projects through the full life cycle: Initiating, Planning, Executing, Monitoring & Controlling, and Closing
Lead Scrum Masters in effective Agile ceremonies and Project Managers in roadmap delivery
Oversee the end-to-end process of gathering, analyzing, and developing business requirements documents and user stories
Develop and maintain high-quality artifacts including business requirements, acceptance criteria, business process flows and system interaction diagrams
Ensure requirements reflect scalability, security, quality and usability considerations
Maintain and improve governance practices and tools (project intake, prioritization, status reporting, retrospectives, planning)
Perform high level business requirements gathering and assessments early in the project life cycle, prior to project being assigned to a delivery team
Ensure the effective configuration, administration, and utilization of project management platforms such as Jira, SmartSheets and SharePoint
Ensure consistent documentation practices (RAID tracking, status reports, change logs)
Facilitate executive workshops, steering committees, and cross-functional discovery sessions.
Serve as a trusted advisor to stakeholders (business, operations & technology) by clarifying needs, challenging assumptions, and identifying opportunities for optimization
Ensure stakeholder alignment on program goals, success metrics, and dependencies
Facilitate workshops, discovery sessions, and cross-functional discussions to align on scope and deliverables
Build strong relationships across technology, business, and operations teams
Translate business objectives into actionable delivery plans.
Provide executive-level reporting that translates Agile progress into milestone-based tracking
Build structures to capture and validate assumptions for all program/project plans
Identify, track, and resolve risks and issues at both project and program levels
Ensure delivery teams have the support, decisions, and clarity needed to succeed
Anticipate bottlenecks and act early to remove blockers