IT Delivery Manager - Pharmacy Core Application Services

Publix Super Markets • Lakeland, FL

16d • Hybrid

About The Position

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix. Join the Pharmacy Core Application Services team! As the IT Delivery Manager, you will be responsible for leading the Pharmacy Core Application Services team; managing large and complex business processes, managing the team in utilizing new technologies, working with our business partners, vendors, and other delivery teams ensuring all core services and application requirements are met for our customers. Location: Flexible Hybrid (8 days per month in Lakeland, FL) Work Model: Enjoy the best of both worlds—collaborate in person and innovate remotely. Why Join Us? Hybrid Flexibility: Work remotely when you need focus time and join us onsite for high-impact collaboration and brainstorming sessions. Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness. Cutting-Edge AI Projects: Drive innovation in AI platforms, integrating advanced tools and frameworks to solve complex business challenges. Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization. Your Impact: Provide strategic leadership for the Pharmacy Supply Chain Technology portfolio, ensuring operational excellence, reliability, and compliance with PHI and HIPAA regulations. Oversee software development and delivery, ensuring adherence to security, architectural standards, and departmental methodologies. Plan and coordinate team projects, optimizing resources and aligning milestones with business and technology objectives. Build and maintain effective partnerships with business representatives and software vendors to align on strategic priorities and optimize technology solutions. Manage vendor relationships, budgets, and the resolution of software defects and enhancements. Oversee production environment monitoring, application support, and timely escalation of critical incidents. Lead human resource functions, including hiring, training, performance management, and team development. Foster a collaborative, high-performing team environment focused on engagement and productivity. Contribute to the development of processes, KPIs, and reporting frameworks for continuous improvement. #LI-JB1

Requirements

• Bachelor’s degree in computer science, Business, or a related field, or equivalent work experience
• 8+ years IT experience with large-scale enterprise solutions
• 5+ years in a leadership role, including:
• IT project management
• Leading complex, cross-functional projects from planning to implementation
• Resource analysis and allocation
• Leading high-performing, multidisciplinary software development teams
• 5+ years developing, implementing, and supporting enterprise applications using modern architectures and emerging technologies
• 5+ years of experience delivering effective solutions to complex business challenges
• 5+ years of experience supporting enterprise applications in a 24/7 environment; willingness to engage extended/off-hours work unexpectedly when needed
• Ability to communicate clearly and professionally, both verbally and in writing, with all levels of management, technical teams, and non-technical business areas associates
• Experience with resource management, including knowledge of team dynamics, team building concepts, and human resources concepts and policies
• Strong analytical and problem-solving skills
• Basic financial management and budgeting skills
• High integrity, confidentiality, self-motivation, and commitment to organizational values
• Enthusiasm and initiative, with pride in work and dedication to Publix and our mission

Nice To Haves

• 10+ years IT experience developing, maintaining, and supporting large-scale enterprise solutions
• 5+ years of experience developing, configuring, and supporting large scale enterprise applications within a 24/7 environment
• Experience developing and supporting high volume, mission-critical batch, web, and mobile applications using Kotlin, Java, Spring Batch, RHEL, Oracle, Angular, and RESTful technologies
• Experience with Pharmacy Supply Chain industry standards such as EDI, EPCIS, DSCSA, Suspicious Order Monitoring, Controlled Substance Ordering (CSOS), 340B, and Inventory management practice

Responsibilities

• Provide strategic leadership for the Pharmacy Supply Chain Technology portfolio, ensuring operational excellence, reliability, and compliance with PHI and HIPAA regulations.
• Oversee software development and delivery, ensuring adherence to security, architectural standards, and departmental methodologies.
• Plan and coordinate team projects, optimizing resources and aligning milestones with business and technology objectives.
• Build and maintain effective partnerships with business representatives and software vendors to align on strategic priorities and optimize technology solutions.
• Manage vendor relationships, budgets, and the resolution of software defects and enhancements.
• Oversee production environment monitoring, application support, and timely escalation of critical incidents.
• Lead human resource functions, including hiring, training, performance management, and team development.
• Foster a collaborative, high-performing team environment focused on engagement and productivity.
• Contribute to the development of processes, KPIs, and reporting frameworks for continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees